Veterinary Care Concierge | Front Desk & Client Support

Petvet-Care-Centers; O’Fallon (MO); On-site; USD 2,137,000 - 2,609,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Team member discounts

Calm app access

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers in Missouri is seeking a Veterinary Receptionist (Care Coordinator) to join Gentle Doctor Animal Hospital. You will support doctors and team members, manage front-desk operations, and ensure a welcoming client experience.

The role emphasizes Fear Free, low-stress care, efficient scheduling, and accurate records. A positive, patient demeanor and tech-savvy approach are essential for success in a busy practice.

Qualifications

• Experience in customer service or receptionist roles.
• Strong multitasking skills with the ability to assess and prioritize customer needs.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, resolves concerns, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Communication

Technology proficiency

Education

High school diploma or GED

Tools

Avimark

Job description

PetVet Care Centers in Missouri is seeking a Veterinary Receptionist (Care Coordinator) to join Gentle Doctor Animal Hospital. You will support doctors and team members, manage front-desk operations, and ensure a welcoming client experience.

The role emphasizes Fear Free, low-stress care, efficient scheduling, and accurate records. A positive, patient demeanor and tech-savvy approach are essential for success in a busy practice.