Veterinary Care Coordinator & Diagnostics Liaison

Thrive Pet Healthcare; Norwalk (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Pet perks

Job summary

Thrive Pet Healthcare is seeking a Veterinary Assistant for Crossroads Animal Emergency to support doctors, manage patient flow, and assist with diagnostics and treatments across a busy emergency clinic. This role involves coordinating hospitalized patients, discharge updates, and clear communication with clients and referring veterinarians.

The position emphasizes strong customer service, stress management, and a collaborative team environment with growth opportunities and access to ThriveU

Qualifications

• Minimum 1–3 years of veterinary experience.
• Flexible schedule availability.
• Basic knowledge of veterinary medicine and terminology.
• Ability to communicate calmly, clearly, and effectively with both staff and clients.
• Strong verbal and written skills.
• Strong attention to detail and follow through.
• Excellent customer service skills and a desire to provide outstanding service to clients.
• Ability to handle high stress situations.

Responsibilities

• Serve the critical role of being the liaison between doctors, clients, and patients.
• Organize/track patient diagnostics.
• Coordinate hospitalized patient treatment.
• Prepare patient discharge reports/ in-hospital updates.
• Communicate with clients, referring DVMs; and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions.
• Assist veterinary staff in animal restraint, radiography, and with lab equipment.

Skills

Veterinary experience

Flexible schedule

Knowledge of veterinary medicine

Communication skills

Verbal and written skills

Attention to detail

Customer service

Ability to handle high stress

Job description

Thrive Pet Healthcare is seeking a Veterinary Assistant for Crossroads Animal Emergency to support doctors, manage patient flow, and assist with diagnostics and treatments across a busy emergency clinic. This role involves coordinating hospitalized patients, discharge updates, and clear communication with clients and referring veterinarians.

The position emphasizes strong customer service, stress management, and a collaborative team environment with growth opportunities and access to ThriveU