Veterinary Referral Coordinator - Emergency

XPrep Learning Solutions LLC; Lynnwood, Northern (WA, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid time off and parental leave

Medical, dental, vision insurance

401k program

Continuing education support

Job summary

Thrive Pet Healthcare seeks an Emergency Referral Coordinator to support the Emergency and Critical Care departments in a fast-paced veterinary hospital. You will liaise between departments and clients, helping keep case flow efficient and communications clear.

The role requires two+ years of veterinary experience, comfort with hospital software, and a patient, empathetic approach. Weekend coverage is included with some flexibility.

Qualifications

• Two+ years experience in veterinary field.
• Ability to follow OSHA standards and hospital policies.
• Empathy toward clients and compassion for animals.
• Excellent interpersonal communication skills.

Responsibilities

• Support Emergency and Critical Care doctors.
• Create and submit diagnostic requests.
• Monitor diagnostic tab in Ezyvet and review results.
• Create estimates upon doctor request.
• Obtain records and attach to patient files.
• Communicate with nurses on patient status and discharge information.
• Monitor ER flow and inform clients about wait times.
• Facilitate patient visits and discharge processes.
• Verify client statements for procedures; witness where needed.
• Cross-check charges for accurate invoicing.
• Discharge planning including medications and items to take home.
• Coordinate with shelters/rescues.
• Perform other duties as needed.

Skills

Veterinary field experience

Empathy toward clients

Interpersonal communication

OSHA/hospital policy compliance

Education

Licensed Veterinary Technician (LVT) or Medical Clerk’s license

Tools

Ezyvet

Job description

Emergency Referral Coordinator

Veterinary Specialty Center Seattle

Lynnwood, WA

Full-time-Thursday- Sunday 7a-5:30p-some flexibility available

Who we are

The Veterinary Specialty Center of Seattle (VSCS) is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service. We are a diverse group of assistants, licensed veterinarian technicians and doctors ranging from residents in training to board certified. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, function as a team while still encouraging autonomy and accountability and make sure to laugh at least a little bit every day.

Job Summary

The ER Coordinator assists with the day-to-day coordination and flow of the Emergency and Critical Care Departments. The ER Coordinator will act as a liaison between the Emergency and Critical Care Departments and the clients whose pets are being treated at the hospital. The coordinator will help provide communication to clients to keep them informed and provide support to the emergency and critical care doctors for the purpose of making case flow as efficient as possible. The ER Coordinator directly reports to the Client Service Manager and may receive directions from the Hospital Staff Manager, Hospital Administrator, Medical Director, and the emergency and critical care veterinarians.

Primary Responsibilities

• Emergency and Critical Care Doctor Support
• Create and submit diagnostic requests for the doctor.
• Monitor the diagnostic tab in Ezyvet to ensure all diagnostic results return and are reviewed.
• Create estimates upon request by doctor.
• Obtain rDVM records upon request by doctor and ensure records are attached to patient’s medical record.
• Communicate with nurses on patient status, discharge information, and any other pertinent information.
• Monitors ER flow and communicates with clients about wait times.
• Facilitate patient visits.
• Verify and/or witness client’s statements regarding procedures, including euthanasia.
• Cross reference and double check charges for procedures, diagnostics, and hospitalization for inpatients and outpatients to ensure accurate invoicing.
• Discharge responsibilities:
• Prepare for emergency and critical care patients for discharge. This includes ensuring medications are filled, gathering food samples and other items being sent home, and gathering patient personal items.
• Prior to patient discharge, verify that all catheters have been removed from the patient and that the patient is clean.
• Review discharge instructions with the client. This includes reviewing the care and monitoring instructions, medications, and recheck recommendations.
• Fill medications if needed.
• Must have a medical clerk’s license (not a job requirement for starting the position) or be an LVT.
• Call in prescriptions to a pharmacy for patients upon doctor request.
• Weekly empty the emergency blood hold bin.
• Coordinate with shelters and rescue organizations
• Other duties assigned as needed.

Client Relations

• Contact clients from recent visits to obtain patient updates upon request by doctor.
• Obtain patient information from ER clients upon request by a doctor.
• Answer client calls, as well as, check messages and return client calls for the emergency and critical care departments.
• Discuss financial estimate with clients, including facilitating communication between doctor and client regarding adjustments to treatment plan and financial implications.
• Provide daily financial updates to clients who have patients hospitalized with the Critical Care Service.
• Take deposits as needed.
• Reviews paperwork with clients for procedures, such as euthanasia consent or anesthesia permission form.
• Enter communication notes in patient files of all relevant phone or in-person conversations with clients, especially when notifying of lab results.
• Other duties assigned as needed.

Additional Duties

• Follows hospital policies including safety guidelines regarding radiographs, controlled drugs, and animal handling.
• Follows OSHA guidelines concerning safety and handling of hazardous materials.
• Attend all staff and department meetings as requested.

Job Qualifications

• Experience in the veterinary field for two or more years
• Know the range of services the practice provides and the species it treats
• Ability to follow OSHA standards and hospital policies
• Know standard medical and business abbreviations
• Demonstrate ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-$23-28/hr-Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and 3 days PTO to complete

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $23-28 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.