Veterinary Referral Coordinator - Emergency

Thrive Pet Healthcare; Lynnwood (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision insurance

Pet discounts

Job summary

The Emergency Referral Coordinator role at Veterinary Specialty Center Seattle in Lynnwood, WA, is a full-time position. The coordinator supports the Emergency and Critical Care departments, acts as a liaison to clients, and helps ensure efficient case flow and clear communication with the veterinary team.

Responsibilities include obtaining diagnostic results, preparing discharge instructions, coordinating with shelters, and assisting with financial discussions.

Qualifications

• Two or more years of experience in the veterinary field.
• Know the range of services the practice provides and the species it treats.
• Ability to follow OSHA standards and hospital policies.
• Know standard medical and business abbreviations.
• Demonstrate empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.

Responsibilities

• Coordinate day-to-day flow of the Emergency and Critical Care Departments to improve case efficiency.
• Act as liaison between departments and clients, communicating updates and discharge info.
• Create and submit diagnostic requests for doctors; monitor diagnostic tab in Ezyvet.
• Verify and/or witness client statements regarding procedures and euthanasia.
• Cross-check charges for procedures to ensure accurate invoicing.
• Discharge planning: ensure meds are filled, items packed, and instructions reviewed.

Skills

Vet experience

Species knowledge

OSHA compliance

Medical abbreviations

Empathy

Interpersonal skills

Job description

Description

Emergency Referral Coordinator

Veterinary Specialty Center Seattle

Lynnwood, WA

Full-time-Thursday- Sunday 7a-5:30p—some flexibility available

Who weare

TheVeterinarySpecialty Center of Seattle (VSCS) is a 24-hour Emergency andCritical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We are a diverse group of assistants, licensed veterinarian technicians and doctors ranging from residents in training to board certified. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, function as a team while still encouraging autonomy and accountability and make sure to laugh at least a little bit every day.

Job Summary

The ER Coordinator assists with the day-to-day coordination and flow of the Emergency and Critical Care Departments. The ER Coordinator will act as a liaison between the Emergency and Critical Care Departments and the clients whose pets are being treated at the hospital. The coordinator will help provide communication to clients to keep them informed and provide support to the emergency and critical care doctors for the purpose of making case flow as efficient as possible. The ER Coordinator directly reports to the Client Service Manager and may receive directions from the Hospital Staff Manager, Hospital Administrator, Medical Director, and the emergency and critical care veterinarians.

Primary Responsibilities

• Emergency and Critical Care Doctor Support
• Create andsubmitdiagnostic requests for the doctor.
• Monitor the diagnostic tab inEzyvetto ensure alldiagnostic results return and are reviewed.
• Create estimates upon request by doctor.
• ObtainrDVMrecords upon request by doctorand ensure records are attached to patient’s medical record.
• Communicate with nurses on patient status, discharge information, and any other pertinent information.
• Monitors ER flow and communicates with clients about wait times.
• Facilitate patient visits.
• Verify and/or witness client’s statementsregardingprocedures, including euthanasia.
• Cross reference and double check charges for procedures, diagnostics, and hospitalization for inpatients and outpatients to ensureaccurateinvoicing.
• Dischargeresponsibilities:
• Prepare foremergency and critical care patients fordischarge. This includes ensuring medications are filled,gatheringfood samplesand other itemsbeing sent home, andgatheringpatient personal items.
• Prior to patient discharge, verify that all catheters have been removed from the patient and that the patient is clean.
• Reviewdischarge instructions with the client. This includes reviewing thecare and monitoring instructions,medications, andrecheck recommendations.
• Fill medications if needed.
• Must have a medical clerk’s license (not a job requirement for starting the position) or be an LVT.
• Call in prescriptions toapharmacy for patients upon doctor request.
• Weekly empty the emergency blood hold bin.
• Coordinate with shelters and rescue organizations
• Other duties assigned as needed.

Client Relations

• Contact clients from recent visits to obtain patient updates upon request by doctor.
• Obtain patient information from ER clients upon request by a doctor.
• Answer client calls,as well as,checkmessages andreturnclient callsfor the emergency and critical care departments.
• Discuss financial estimate with clients, including facilitating communication between doctor and clientregardingadjustments to treatment plan and financial implications.
• Provide daily financial updates to clients who have patients hospitalized with the Critical Care Service.
• Take deposits as needed.
• Reviews paperwork with clients for procedures, such as euthanasia consentoranesthesia permission form.
• Enter communication notes in patient files of all relevant phone or in-person conversations with clients, especially whennotifying oflab results.
• Other duties assigned as needed.

Additional Duties

• Follows hospital policies including safety guidelinesregardingradiographs, controlled drugs, and animal handling.
• Follows OSHA guidelines concerning safety and handling of hazardous materials.
• Attend all staff and department meetings as requested.

Job Qualifications

• Experience in the veterinary field for two or more years
• Know the range of services the practice provides and the species it treats
• Ability to follow OSHA standards and hospital policies
• Know standard medical and business abbreviations
• Demonstrate ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Competitive compensation-$23-28/hr-Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
• Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
• Pet perksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapysessions
• 401k program
• Continuing education anddevelopment supportthroughour libraryoffree CE coursesand 3 days PTO to complete

Compensation is negotiable based on credentials and experience with anhourly pay rate starting at $23-28 /hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence.