Care Coordinator – Veterinary Receptionist

Petvet-Care-Centers; Franklin (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Team member pet discounts

Calm app access

24/7 EAP

Job summary

PetVet Care Centers in Franklin, Tennessee, seeks a Care Coordinator to join our team. This role supports the hospital with administrative tasks and excellent client service, aligning with titles like Veterinary Receptionist or Client Care Specialist.

Join a five-doctor practice committed to compassionate care, with in-house lab work, digital x-ray, ultrasound, and a culture of care that puts pets and people first.

Qualifications

• High school diploma or GED required.
• Applicants must be 18 years of age or older.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Scheduling

Data entry

Cash handling

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers in Franklin, Tennessee, seeks a Care Coordinator to join our team. This role supports the hospital with administrative tasks and excellent client service, aligning with titles like Veterinary Receptionist or Client Care Specialist.

Join a five-doctor practice committed to compassionate care, with in-house lab work, digital x-ray, ultrasound, and a culture of care that puts pets and people first.