Veterinary Care Concierge: Urgent Care Client Experience

VCA Animal Hospitals, Inc; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental & vision insurance

Life, disability insurance

401(k) with company match

Pet discounts

Job summary

VCA Urgent Care Animal Hospital – NW San Antonio in San Antonio, TX is hiring a Care Concierge to join our brand-new urgent care team. You’ll be the primary contact for clients during visits, guiding them through the process and coordinating with the medical team to ensure goals are met before checkout.

You’ll greet clients, assist veterinarians with real-time data entry, explain treatment plans, and keep owners updated on progress while supporting a fast-paced healthcare environment and animal

Qualifications

• Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry.
• Previous experience in a veterinary clinic or hospital setting preferred.
• Excellent written and verbal communication skills.
• Capable of listening to client objectives and advocating on their behalf.
• Action-oriented, independent, and self-starter, but also a strong team player.
• Comfortable working in a fast-paced healthcare environment.
• Strong computer and technology skills, ability to type 60wpm.
• Capable of learning medical terminology with support and direction.
• Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques.

Responsibilities

• Greet clients and bring them into the exam room
• Assist veterinarians by entering electronic medical records in real-time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s direction
• Keep the owner current with progress checks as a pet is receiving care
• Coordinate with treatment teams to deliver a great treatment experience for the patient
• Help provide exceptional patient care
• Review discharge instructions, including medications, with clients
• Checkout and collect payment in the exam room
• Follow up with clients to check on patients and communicate any outstanding test results
• Demonstrate excellent client and customer care

Skills

Customer service

Communication skills

Team player

Medical terminology learning

Job description

VCA Urgent Care Animal Hospital – NW San Antonio in San Antonio, TX is hiring a Care Concierge to join our brand-new urgent care team. You’ll be the primary contact for clients during visits, guiding them through the process and coordinating with the medical team to ensure goals are met before checkout.

You’ll greet clients, assist veterinarians with real-time data entry, explain treatment plans, and keep owners updated on progress while supporting a fast-paced healthcare environment and animal