Veterinary Care Concierge - Urgent Care

Animal Healthcare of Texas, P.C.; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid vacation, sick time, and holiday

401(k) (company match)

Life and disability insurance

Pet care discounts

Job summary

VCA Animal Hospitals in San Antonio, TX, seeks a Veterinary Care Concierge to greet clients, assist veterinarians, and manage the client journey during urgent care visits. You will help set expectations, present treatment plans, and ensure clear communication from exam to checkout.

The role requires strong hospitality and customer-service experience, excellent written and verbal skills, and comfort with medical terminology. Fast-paced environment; benefits apply.

Qualifications

• Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry.
• Previous experience in a veterinary clinic or hospital setting preferred.
• Excellent written and verbal communication skills.
• Capable of listening to client objectives and advocating on their behalf.
• Comfortable working in a fast-paced healthcare environment.

Responsibilities

• Greet clients and bring them into the exam room.
• Assist veterinarians by entering electronic medical records in real-time during the patient exam.
• Create, present, and explain treatment plans per the veterinarian’s direction.
• Keep the owner current with progress checks as a pet is receiving care.
• Coordinate with treatment teams to deliver a great treatment experience for the patient.
• Help provide exceptional patient care.
• Review discharge instructions, including medications, with clients.
• Checkout and collect payment in the exam room.
• Follow up with clients to check on patients and communicate any outstanding test results.
• Demonstrate excellent client and customer care.

Skills

Customer service

Communication

Team player

Healthcare environment

Typing 60 wpm

Job description

We are looking for Veterinary Care Concierges to join our brand-new, VCA Urgent Care Animal Hospital in San Antonio, TX. At VCA Animal Hospitals Urgent Care – NW San Antonio, the Care Concierge plays a vital role in accomplishing our vision! Are you customer-focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to urgent care. The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to checkout. This client service-based role serves as the liaison between a client and the medical team. The Care Concierge sets the pace of our in-hospital experience. Successful Concierges quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm. The clients are appreciative that there is a way for their pets to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa”, and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises, or crowded waiting rooms. Once checked in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.

What You’ll Do

• Greet clients and bring them into the exam room
• Assist veterinarians by entering electronic medical records in real-time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s direction
• Keep the owner current with progress checks as a pet is receiving care
• Coordinate with treatment teams to deliver a great treatment experience for the patient
• Help provide exceptional patient care
• Review discharge instructions, including medications, with clients
• Checkout and collect payment in the exam room
• Follow up with clients to check on patients and communicate any outstanding test results
• Demonstrate excellent client and customer care

Qualifications

• Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry
• Previous experience in a veterinary clinic or hospital setting preferred
• Excellent written and verbal communication skills
• Capable of listening to client objectives and advocating on their behalf
• Action-oriented, independent, and self-starter, but also a strong team player
• Comfortable working in a fast-paced healthcare environment
• Strong computer and technology skills, ability to type 60wpm
• Capable of learning medical terminology with support and direction
• Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Schedule

Schedule: 4/10’s. Full and Part-time positions available. The hospital is open 7 days a week, Monday- Friday 12pm-10pm and Weekends 10 am- 8 pm. Weekends are required.

Compensation

Compensation: The pay range for this position is $18 - 20 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.

Location

Location: 9710 State Highway 151, San Antonio, TX 78251

Benefits

• Paid vacation, sick time, and holiday pay
• Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
• Referral bonuses
• Medical, dental & vision insurance for you and your family
• Health saving account, and Flexible spending account
• Generous pet care discounts plus discounts on Mars, Royal Canin, and more
• Life, short, and long-term disability insurance (company-paid)
• Paid parental leave for new parents
• 401(k) (company match)
• Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
• Dedicated onboarding and development support
• Associate-led equity, inclusion, and diversity groups
• Free Continuing Education through our online WoofU

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.