Call Center Representative

Veterinary United; New Baltimore (MI); Sur place; USD 11 - 18; Plein temps

Résumé du poste

Veterinary United is seeking a Call Center Representative to support animal-care operations in Michigan. You will be the first point of contact for clients, answering questions, resolving inquiries, and guiding customers through products and services to ensure satisfaction.

We value empathy, clear communication, and accurate documentation of interactions, with escalation for complex issues. Prior call center or customer service experience is preferred for success in this role.

Qualifications

• High school diploma or equivalent.
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Ability to work under pressure in a fast-paced environment.
• Good customer service and interpersonal skills.
• Previous call center or customer service experience is a MUST.

Responsabilités

• Answer incoming customer calls promptly and professionally
• Make outbound calls to customers when required
• Resolve customer complaints and inquiries efficiently
• Provide accurate information about products, services, and company policies
• Document customer interactions in the system
• Escalate complex issues to supervisors or appropriate departments
• Meet performance targets such as call handling time and customer satisfaction
• Maintain confidentiality of customer information
• Follow company procedures and communication guidelines

Connaissances

Listening

Problem-solving

Typing

Customer service

Call center experience

Formation

High school diploma or equivalent

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

9 days ago Requisition ID: 3427

Salary Range: $17.00 To $18.00 Annually

Call Center Representative

Job Description

Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness advocates is transforming veterinary care for the better. As part of our team, you’ll contribute to a supportive and positive environment that delivers individual care to every patient and client, while also making a meaningful impact in our communities.

We are seeking a friendly, professional, and customer-focused Call Center Representative to handle inbound and outbound customer calls. The ideal candidate will assist customers by answering questions, resolving complaints, providing product or service information, and ensuring customer satisfaction.

Key Responsibilities:

• Answer incoming customer calls promptly and professionally
• Make outbound calls to customers when required
• Resolve customer complaints and inquiries efficiently
• Provide accurate information about products, services, and company policies
• Document customer interactions in the system
• Escalate complex issues to supervisors or appropriate departments
• Meet performance targets such as call handling time and customer satisfaction
• Maintain confidentiality of customer information
• Follow company procedures and communication guidelines

Required Skills and Qualifications:

• High school diploma or equivalent
• Strong listening and problem-solving abilities
• Basic computer knowledge and typing skills
• Ability to work under pressure in a fast-paced environment
• Good customer service and interpersonal skills
• Previous call center or customer service experience is a MUST

Preferred Qualities:

• Patience and empathy when dealing with customers
• Positive attitude and professionalism
• Ability to multitask effectively
• Team-oriented mindset

Why Join Veterinary United?

At Veterinary United, we believe in teamwork, growth, and fostering a positive culture. We aim to be changemakers in veterinary medicine, building a better future for our hospitals, teams, and clients. If you’re open to growth, positivity, and making a difference in the veterinary field, Veterinary United is the perfect place for you!