Client Services Representative - 3rd Shift

COVE Animal Health; Middletown (CT); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Maternity/Paternity? (not applicable)

Job summary

Pieper Veterinary in Middletown, CT seeks a 3rd Shift Client Service Representative to greet clients, answer questions, and support hospital operations. The role emphasizes compassionate service and strong teamwork within a busy veterinary hospital.

Ideal candidates will have experience in customer service, familiarity with veterinary terminology, and excellent communication skills. The shift runs 10-hour days, four days a week, with holidays required and a competitive benefits package.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

Responsibilities

• Provide excellent customer service to clients and patients.
• Support hospital operations and connect clients with the care they need.
• Help manage client flow and keep the reception area organized.
• Collaborate with veterinarians and staff to ensure smooth clinic operations.

Skills

Customer service

Verbal communication

Written communication

Team player

Veterinary terminology knowledge

Tools

EzyVet

Smartflow

Job description

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Client Services Representative - 3rd Shift

At Pieper Veterinary, we know that a positive client experience begins with a warm welcome, compassionate support, and exceptional service. We are seeking kind, compassionate, and detail-oriented 3rd Shift Client Service Representatives to join our outstanding team of veterinary professionals at our Specialty, Emergency, and Primary Care Hospital in Middletown, Connecticut.

As a Client Service Representative, you will play an important role in creating a positive experience for our clients and patients by providing excellent customer service, supporting hospital operations, and helping connect pets with the care they need.

Our vision is simple: to make the community and the people and animals in it happier and healthier, and we need your help to accomplish that.

About You:
We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representatives who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

What to Expect:

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethics and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

Schedule:
4 Days a Week, 10 hour Days - 3 day weekends!

Wednesday through Saturday 10:00pm-8:00am. Holidays are required.

Compensation:
$18.75 - $24.75 an hour - based on experience, plus shift differential.

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

EEO Statement:

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.