Veterinary Billing & Client Care Specialist

COVE Animal Health; North Ridgeville (OH); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Health insurance after 30 days

401(k) after 30 days

Paid Time Off

Holiday pay

Employee discount for personal pets

Job summary

Animal Clinic Northview, part of COVE Animal Health, is seeking a Veterinary Billing Coordinator in Ohio to deliver accurate invoicing and compassionate client service. You will handle payments, estimates, and discharge instructions while supporting a busy veterinary team.

The role emphasizes clear communication, empathy, and attention to detail, with evening and weekend shifts a regular expectation. Join a collaborative hospital focused on outstanding client care and growth opportunities.

Qualifications

• Previous veterinary, medical office, customer service, or billing experience preferred.
• Strong communication and interpersonal skills.
• Comfortable discussing invoices, medications, and treatment plans with clients.
• Ability to multitask and remain calm under pressure.
• Excellent organizational skills and attention to detail.
• Positive attitude and strong teamwork mindset.
• Comfortable working evenings, rotating Saturdays, holidays, and emergency situations.
• Ability to stand for extended periods and assist with pets as needed.

Responsibilities

• Welcome and assist clients with professionalism and compassion
• Review, explain, and process invoices accurately
• Receive and process payments, credits, refunds, and adjustments
• Prepare and explain estimates for veterinary services
• Review medications and discharge instructions with clients
• Process surgery consents, treatment forms, hospitalization paperwork, and euthanasia documentation
• Answer phones and assist with billing questions and client concerns
• Handle sensitive client interactions with patience and professionalism
• Support emergency situations and urgent client needs as they arise
• Cross-train within all reception department functions
• Maintain accurate records and attention to detail in a fast-paced environment
• Work collaboratively with doctors, technicians, assistants, and reception teams
• Help maintain a positive, drama-free, team-oriented culture

Skills

Billing experience

Customer service

Communication

Multitasking

Compassionate

Job description

Animal Clinic Northview, part of COVE Animal Health, is seeking a Veterinary Billing Coordinator in Ohio to deliver accurate invoicing and compassionate client service. You will handle payments, estimates, and discharge instructions while supporting a busy veterinary team.

The role emphasizes clear communication, empathy, and attention to detail, with evening and weekend shifts a regular expectation. Join a collaborative hospital focused on outstanding client care and growth opportunities.