Veterinary Receptionist - Biller

COVE Animal Health; Michigan; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Holiday pay

Employee discount

Job summary

Animal Clinic Northview, part of COVE Animal Health, seeks a compassionate Veterinary Billing Coordinator to join our team. You will interact with clients, explain invoices, process payments, and prepare service estimates in a fast-paced veterinary hospital environment.

We value clear communication, empathy, and accuracy. The role offers evening hours, rotating schedules, and benefits as part of a supportive, team-oriented culture.

Qualifications

• Experience in veterinary billing or medical billing is preferred.
• Strong communication and interpersonal skills.
• Comfort discussing invoices, medications, and treatment plans with clients.
• Ability to multitask and stay calm under pressure.
• Excellent organizational skills and attention to detail.
• Positive attitude and teamwork mindset.

Responsibilities

• Welcome and assist clients with professionalism and compassion.
• Review, explain, and process invoices accurately.
• Receive and process payments, credits, refunds, and adjustments.
• Prepare estimates for veterinary services and explain them to clients.
• Review medications and discharge instructions with clients.
• Handle billing-related documentation and forms.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Teamwork

Customer service

Verbal and written communication

Tools

Billing software

Medical office software

Job description

JOIN OUR TEAM OF
PASSIONATE AND
DEDICATED
PROFESSIONALS!

Positions are available at all of the hospitals within the COVE Veterinary network. You'll have the opportunity to practice the highest level of care, along with great benefits and a supportive work environment.

Explore many exciting opportunities with COVE!

COVE's five respected regional brands offer positions for all veterinary professionals in Connecticut, Massachusetts/Rhode Island, Maine, Pennsylvania and Ohio.

Animal Clinic Northview is looking for a compassionate, detail-oriented Veterinary Billing Coordinator to join our team. This role is so much more than processing invoices - you are one of the final interactions our clients have before leaving the hospital, and your ability to provide clear communication, empathy, professionalism, and accuracy makes a lasting impact.

We are seeking someone who thrives in a fast-paced veterinary environment, enjoys helping people, communicates confidently, and can multitask while maintaining exceptional attention to detail. Our ideal candidate is positive, dependable, team-focused, and passionate about delivering outstanding client service.

Why Animal Clinic Northview?

Animal Clinic Northview is a trusted multi-service veterinary hospital offering general practice, rehabilitation, advanced care, reproduction services, and 24/7 emergency medicine. As part of COVE Animal Health, we are committed to supporting our teams with strong leadership, growth opportunities, and a collaborative culture centered around compassionate patient care.

What You'll Do

• Welcome and assist clients with professionalism and compassion
• Review, explain, and process invoices accurately
• Receive and process payments, credits, refunds, and adjustments
• Prepare and explain estimates for veterinary services
• Review medications and discharge instructions with clients
• Process surgery consents, treatment forms, hospitalization paperwork, and euthanasia documentation
• Answer phones and assist with billing questions and client concerns
• Handle sensitive client interactions with patience and professionalism
• Support emergency situations and urgent client needs as they arise
• Cross-train within all reception department functions
• Maintain accurate records and attention to detail in a fast-paced environment
• Work collaboratively with doctors, technicians, assistants, and reception teams
• Help maintain a positive, drama-free, team-oriented culture

What We're Looking For

• Previous veterinary, medical office, customer service, or billing experience preferred
• Strong communication and interpersonal skills
• Comfortable discussing invoices, medications, and treatment plans with clients
• Ability to multitask and remain calm under pressure
• Excellent organizational skills and attention to detail
• Positive attitude and strong teamwork mindset
• Comfortable working evenings, rotating Saturdays, holidays, and emergency situations
• Ability to stand for extended periods and assist with pets as needed

Schedule

Full-Time (36+ hours weekly)

Monday-Friday: 1:00 PM - 9:30 PM
Rotating Saturdays: 7:30 AM - 4:0 PM

Shift differential pay available during designated ER hours, including weekends and overnight emergency coverage periods.

• Starting pay at $15/hour
• Shift differential pay starting at $22.95/hour during designated ER shifts
• Health insurance eligibility after 30 days
• 401(k) eligibility after 30 days
• Paid Time Off
• Holiday pay
• Employee discount for personal pets after 90 days

Join Our Team

If you are looking for a veterinary hospital where you can make a difference, support pet owners during important moments, and be part of a collaborative team that truly cares, we'd love to meet you.

Animal Clinic Northview is proud to be part of COVE Animal Health.

Don't see the right role just yet? Stay connected - we'll keep you in mind as new opportunities open up.