Veterinary Receptionist - Biller

ANIMAL CLINIC NORTHVIEW, INC.; North Ridgeville (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance after 30 days

401(k) eligibility after 30 days

Paid Time Off

Holiday pay

Uniform allowance

Employee discount for personal pets

Job summary

Animal Clinic Northview is a compassionate veterinary hospital in Ohio seeking a Veterinary Billing Coordinator to join the team. You will help with invoices, payments, estimates, and client communications, supporting doctors, technicians, and reception staff in a fast-paced setting.

Ideal candidates have veterinary or medical billing experience, strong communication, and the ability to multitask while maintaining attention to detail. Evening and weekend shifts, with ER coverage, are required.

Qualifications

• Previous veterinary or medical office billing experience preferred.
• Strong communication and interpersonal skills.
• Able to explain invoices and treatment plans to clients.
• Ability to multitask and stay calm under pressure.
• Excellent organizational skills and attention to detail.
• Willingness to work evenings, Saturdays, holidays, and emergencies.
• Ability to stand for extended periods and assist with pets.

Responsibilities

• Welcome and assist clients with professionalism and compassion.
• Review, explain, and process invoices accurately.
• Receive and process payments, credits, refunds, and adjustments.
• Prepare and explain estimates for veterinary services.
• Review medications and discharge instructions with clients.
• Answer phones and assist with billing questions and client concerns.
• Cross-train within all reception department functions.
• Maintain accurate records in a fast-paced environment.
• Work collaboratively with doctors, technicians, assistants, and reception teams.

Skills

Billing experience

Communication

Interpersonal skills

Multitasking

Job description

Animal Clinic Northview is looking for a compassionate, detail-oriented Veterinary Billing Coordinator to join our team. This role is so much more than processing invoices — you are one of the final interactions our clients have before leaving the hospital, and your ability to provide clear communication, empathy, professionalism, and accuracy makes a lasting impact.

We are seeking someone who thrives in a fast-paced veterinary environment, enjoys helping people, communicates confidently, and can multitask while maintaining exceptional attention to detail. Our ideal candidate is positive, dependable, team-focused, and passionate about delivering outstanding client service.

Why Animal Clinic Northview?

Animal Clinic Northview is a trusted multi-service veterinary hospital offering general practice, rehabilitation, advanced care, reproduction services, and 24/7 emergency medicine. As part of COVE Animal Health, we are committed to supporting our teams with strong leadership, growth opportunities, and a collaborative culture centered around compassionate patient care.

What You’ll Do

• Welcome and assist clients with professionalism and compassion
• Review, explain, and process invoices accurately
• Receive and process payments, credits, refunds, and adjustments
• Prepare and explain estimates for veterinary services
• Review medications and discharge instructions with clients
• Process surgery consents, treatment forms, hospitalization paperwork, and euthanasia documentation
• Answer phones and assist with billing questions and client concerns
• Handle sensitive client interactions with patience and professionalism
• Support emergency situations and urgent client needs as they arise
• Cross-train within all reception department functions
• Maintain accurate records and attention to detail in a fast-paced environment
• Work collaboratively with doctors, technicians, assistants, and reception teams
• Help maintain a positive, drama-free, team-oriented culture

What We’re Looking For

• Previous veterinary, medical office, customer service, or billing experience preferred
• Strong communication and interpersonal skills
• Comfortable discussing invoices, medications, and treatment plans with clients
• Ability to multitask and remain calm under pressure
• Excellent organizational skills and attention to detail
• Positive attitude and strong teamwork mindset
• Comfortable working evenings, rotating Saturdays, holidays, and emergency situations
• Ability to stand for extended periods and assist with pets as needed

Schedule

Full-Time (36+ hours weekly)

Monday-Friday: 1:00 PM – 9:30 PM

Rotating Saturdays: 7:30 AM – 4:00 PM

Shift differential pay available during designated ER hours, including weekends and overnight emergency coverage periods.

Compensation & Benefits

• Starting pay at $15/hour
• Shift differential pay starting at $22.95/hour during designated ER shifts
• Health insurance eligibility after 30 days
• 401(k) eligibility after 30 days
• Paid Time Off
• Holiday pay
• Uniform allowance
• Employee discount for personal pets after 90 days

Join Our Team

If you are looking for a veterinary hospital where you can make a difference, support pet owners during important moments, and be part of a collaborative team that truly cares, we’d love to meet you.

Animal Clinic Northview is proud to be part of COVE Animal Health.