Veterinary Assistant/Receptionist

NVA General Practice; Lewis Center (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

The Animal Care Center of Polaris is seeking a part-time Veterinary Assistant / Receptionist to join our team. In this dual role, you will greet clients at the front desk and provide hands-on support to our medical staff in the back.

The ideal candidate is a multitasker who enjoys interacting with people and animals while delivering high-quality care. Responsibilities include managing appointments, handling payments, assisting with exams, and maintaining a clean, organized clinic.

Qualifications

• Minimum of 1 year of experience in a veterinary clinic or animal care facility.
• High school diploma or equivalent; Veterinary Assistant certificate is a plus.
• Must be able to lift up to 50 lbs and stand or walk for long periods.
• Exceptional communication skills and a calm demeanor in high-stress or emergency situations.

Responsibilities

• Greet clients, check in/out patients, and answer multi-line calls.
• Schedule appointments and manage records using clinic software.
• Process payments and explain basic estimates to clients.
• Refill prescriptions under supervision and manage front-desk inventory.
• Restrain animals during exams and assist with procedures.
• Prepare exam rooms and document vital statistics for patients.
• Maintain a clean, disinfected clinic environment.
• Assist in preparing lab samples and standardizing equipment.

Skills

Customer service

Front desk experience

Multitasking

Communication

Emotional intelligence

Education

High school diploma

Veterinary Assistant certificate

Job description

Job Summary

The Animal Care Center of Polaris is looking for a versatile and compassionate part-time Veterinary Assistant / Receptionist to join our team. In this dual role, you will be the face of our clinic, greeting clients and managing the front desk, while also providing vital hands‑on support to our medical team in the back. The ideal candidate is an excellent multitasker who thrives in a fast‑paced environment, loves interacting with people, and is dedicated to providing high‑quality care to animals.

Key Responsibilities

Front Desk & Reception (Approx. 50%)

• Client Experience: Greet clients warmly, check patients in and out, and answer multi‑line phone calls with a professional, friendly demeanor.
• Scheduling & Records: Schedule appointments, surgeries, and drop‑offs efficiently using our clinic software. Maintain accurate electronic medical records.
• Financial Duties: Process payments, manage invoices, and explain basic estimates or bills to clients.
• Pharmacy Support: Refill prescriptions under veterinary supervision and manage front‑desk inventory.

Clinical Assistance (Approx. 50%)

• Patient Restraint: Safely and compassionately restrain dogs, cats, and exotic companion pets during exams, blood draws, and medical procedures.
• Clinic Flow: Prep exam rooms between patients, escort clients to rooms, and obtain initial vital statistics (weight and patient history).
• Sanitation & Safety: Maintain a clean, sterile environment by disinfecting exam tables, surgical suites, and kennels according to hospital protocols.
• Lab Support: Assist in preparing laboratory samples (fecal, urine, blood) and standardizing equipment.

Qualifications & Skills

• Experience: Minimum of 1 year of experience working in a veterinary clinic or animal care facility. Experience with customer service or medical reception is a strong plus.
• Education: High school diploma or equivalent. Completion of a Veterinary Assistant certificate program is an asset.
• Physical Requirements: Must be able to lift up to 50 lbs. unassisted and stand or walk for long periods.
• Interpersonal Skills: Exceptional communication skills, emotional intelligence, and a calm demeanor during high‑stress or emergency situations.