Job Summary
The Veterinary Assistant supports veterinarians and veterinary technicians in providing quality veterinary care, ensuring a safe hospital environment, and educating clients.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc.
- Act as extra help for the veterinarian and veterinary technician, ensuring best quality care and productivity.
- Communicate with veterinarians, technicians and other associates to maintain patient flow.
- Provide professional, efficient and exceptional service; perform or prepare procedures that do not require veterinarian assistance, and complete preparatory work for other procedures.
- Ensure client and pet comfort and monitor hospitalized or surgical pets as allowed under state practice acts.
- Educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services.
- Obtain relevant history from clients and maintain proper medical charts.
- Ensure pet, client, and associate safety by using safe restraining techniques, following protocols, and keeping treatment areas clean and sterile.
- Assist with surgery as applicable.
- Utilize technical skills within state practice acts and NAVTA guidelines for veterinary assistant duties.
- Mentor other paraprofessionals in the hospital.
- Perform other duties as assigned.
The Five Principles
- Quality – Consumer is our boss; quality is our work and value for money is our goal.
- Responsibility – Demand total responsibility from ourselves and support others.
- Mutuality – Shared benefits endure.
- Efficiency – Use resources fully, waste nothing, and do only what we can do best.
- Freedom – Have freedom to shape our future and profit to remain free.
Qualifications and Experience
- Leadership Competencies: Action Oriented, Customer Focus, Listening, Peer Relationships, Personal Learning.
- Functional Competencies: Ensure medical quality, Effective communication, Drive for results, Priority setting.
- Capabilities and Experience (Can Do):
- Ability to multi‑task, quickly shift attention under distractions.
- Strong written and verbal communication skills in fluent English.
- Organizational ability, systematic approach, cuts chaos into order.
- Problem‑solving skills, practical solutions.
- Client service skills, courteous and informative service.
- Intellectual ability, follows instructions accurately.
- Mathematical ability: addition, subtraction, multiplication, division, rate, ratio, percent, unit conversion.
- Computer skills: comfortable using specialized medical software, Microsoft Outlook, Word, Excel.
- Attitudes (Will Do): Initiative, Integrity, Cooperativeness, Flexibility, Independence, Resilience.
Working Conditions
- Long periods at a computer.
- Confidence around a variety of animals.
- Work may exceed 40 hours weekly; includes weekends and evenings.
- Reasoning, memory, mathematics, and language ability required.
- Moderately high noise level in work environment.
- Requires ambulatory skills; stand, walk, stoop, kneel, crouch, lift up to 50lb.
- Good hand‑eye coordination and manual dexterity needed.
- Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, medications.
Pay Range
$15.99 – $20.44 hourly (based on experience, skill level, and education).
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) and Roth retirement plans with company match.
- Student debt relief program for full‑time DVMs.
- Paid time off, holidays, and paid parental leave.
- College mental health resources: free coaching and counseling.
- Associate life insurance (company paid) and optional supplemental coverage.
- Short‑term and long‑term disabled insurance (company‑paid).
- Flexible Spending Account and Health Savings Account options.
- Back‑up child and elder care resources.
- Fertility and family building support.
- Digital exercise therapy program.
- Voluntary protection benefits for hospitalization or accident coverage.
- Legal plan covering various legal needs.
- Identity protection service.
- Commuter benefits.
- Three free Optimum Wellness Plans for pets.
- Exclusive discount program on products and services.