Client Service Coordinator - 002353

A Caring Doctor (Minnesota), P.A.; Village of Irvington (NY); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

A Caring Doctor (Minnesota), P.A. is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and promote wellness plans. You’ll ensure welcoming service, accurate pet records, and smooth operations in a busy hospital environment.

Responsibilities include scheduling, client education on preventative care, and assisting with invoicing and product sales. Join a team focused on high-quality care and positive client experiences.

Qualifications

• Ability to multi‑task – manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; corrects spelling; demonstrates strong written and verbal communication.
• Organizational ability – demonstrates a systematic approach in carrying out assignments; is very orderly; excels at turning chaos into order.
• Problem solving skills – demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability – accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions.
• Mathematical ability – ability to add, subtract, multiply.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative Care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Job Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Hiring Qualifications & Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi‑task – manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; corrects spelling; demonstrates strong written and verbal communication.
• Organizational ability – demonstrates a systematic approach in carrying out assignments; is very orderly; excels at turning chaos into order.
• Problem solving skills – demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability – accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions.
• Mathematical ability – ability to add, subtract, multiply.

Pay

$17.70 – $22.62 hourly. The pay range reflects a general hiring range for the area; the specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for Eligible Positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy Program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.
• Benefits eligibility is based on employment status: Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).