Client Service Coordinator

Marsveterinary; Tampa (FL); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous 401(k) with company match

Paid Time Off

Mental Health resources

Continuing Education Allowance

Exclusive discounts on products and services

Job summary

A leading veterinary practice in Tampa, Florida is seeking an experienced individual to manage client relationships and promote hospital services. Responsibilities include educating clients about pet health, ensuring a smooth workflow, and providing superior service. The role requires strong communication skills, organizational abilities, and a high level of client service. The position offers a starting pay range of $15.00 to $18.69 per hour with various benefits, including medical and dental insurance and a 401(k) plan.

Qualifications

• Excellent verbal and written communication skills, including fluency in English.
• Ability to multi-task and manage multiple items simultaneously with accuracy.
• Strong organizational ability, turning confusion into order.

Responsibilities

• Actively recruit new clients and promote hospital services.
• Provide exceptional client service and educate clients about pet health.
• Manage finances and maintain accurate balances.

Skills

Leadership

Customer Focus

Communication Skills

Problem-solving skills

Organizational ability

Client Service Skills

Time Management

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. – Quality, Responsibility, Mutuality, Efficiency, Freedom – within self and team.
• Actively recruit new clients by promoting hospital services and direct the flow of clients and pets to ensure superior client care and maximize productivity of the veterinary medical team.
• Maximize the number of pets seen by maintaining a productive and efficient hospital workflow.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pets’ health.
• Educate clients about Optimum Wellness Plans (OWPs), preventative care, pet health needs and available hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history into the computer system, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Perform administrative functions as necessary.
• Conduct other job duties as assigned.

Qualifications

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional, Preventative Care and OWP knowledge, Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Ability to multi‑task and manage multiple items simultaneously with accuracy.
• Excellent verbal and written communication skills, including fluency in English and proper grammar.
• Strong organizational ability, turning confusion into order.
• Problem‑solving skills, translating issues into practical solutions.
• High level of client service skills, consistently delivering courteous and informative service.
• Accurate following of oral or written instructions; intellectual ability.
• Basic mathematical ability, including rates, ratios and percentages.
• Computer proficiency with Microsoft Word, Excel, Access, Outlook and other specialized software.

Work Conditions & Physical Requirements

• Work at a computer for extended periods.
• Interact with a variety of pets (dogs, cats, birds, reptiles, etc.).
• Must be willing to work weekends and evenings; may require more than 40 hours per week.
• Must possess adequate ambulatory skills to stand, walk, stoop, kneel, crouch, and climb as needed.
• Can lift or carry up to 50 pounds.
• Requires good hand‑eye coordination, arm‑hand‑fingertip dexterity and visual acuity for keyboard use.
• Requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Possible exposure to anesthesia, radiation, biological hazards and medications.

Education & Experience

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related customer‑service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Pay Range

$15.00 – $18.69 per hour, depending on experience, skill level, and education.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Student Debt Relief Program for Full‑Time DVMs.
• Paid Time Off and holidays.
• Mental Health and Well‑Being resources, including coaching and counseling.
• Associate Life Insurance (company‑paid) and optional Supplemental Life Insurance.
• Short‑ and Long‑Term Disability insurance (company‑paid).
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care and family support resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection services.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.