Client Service Coordinator - 005148

A Caring Doctor (Texas), P.C.; Town of Texas (WI); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Job summary

A Caring Doctor (Texas), P.C. is seeking a motivated Client Service Coordinator to enhance client and pet experiences in our veterinary hospital. The CSC ensures effective communication and manages the flow of clients, aiming for a welcoming environment.

Responsibilities include educating clients on services and pet health, maximizing hospital productivity, and managing client documentation. We offer competitive hourly pay and comprehensive benefits for full-time associates.

Qualifications

• Ability to multi-task and manage multiple tasks without loss of accuracy.
• Strong written and verbal communication skills in English.
• Demonstrates a systematic approach in carrying out assignments.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide professional and exceptional service to clients.
• Educate clients about pet health needs and hospital services.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Client Service Skills

Problem Solving Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task – manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – demonstrates a systematic approach in carrying out assignments; is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – demonstrates a strong ability to identify, analyze and solve problems and translate them into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability – accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions.
• Mathematical ability – ability to add, subtract, multiply.

PAY RANGE

$15.39 - $19.67 hourly (general hiring range, specific rate based on experience, skill level, and education).

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave (both birth and adoption)
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).