Client Service Coordinator - 005081

A Caring Doctor, P.C.; United States; On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Parental Leave

CE Allowance

Discounts on services

Life Insurance

Job summary

The Caring Doctor, P.C. is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, enhance the productivity of the veterinary team, and maintain exceptional client communication.

You will educate clients on wellness plans, assist with front-desk functions, and ensure accurate records, scheduling, and billing while delivering a welcoming experience.

Qualifications

• Fluent English with proper grammar, style, and vocabulary.
• Strong leadership and integrity in client interactions.
• Ability to multitask and manage priorities.
• Excellent communication and client service orientation.

Responsibilities

• Promote hospital services and route clients and pets to maximize care.
• Guide flow to ensure superior client care and productivity.
• Educate clients about wellness plans and preventive care.
• Complete required documentation and maintain accurate records.
• Assist with issuing instructions, invoices, and scheduling.
• Manage balances and follow opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative Care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Client Service Coordinator (CSC)

Summary of Job Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of the number of clients and pets, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary and perform other job duties as assigned.

The Five Principles of Mars, Inc.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi‑task – manages multiple tasks simultaneously, shifting attention accurately and without frustration.
• Communication skills – reads, writes, and speaks fluent English with appropriate grammar, style, and vocabulary.
• Organizational ability – demonstrates a systematic approach, maintains order, and turns chaos into order.
• Problem‑solving skills – identifies, analyzes, and solves problems, translating them into practical solutions.
• Client service skills – consistently provides attentive, courteous, and informative service, deriving personal satisfaction from great service.
• Intellectual ability – accurately follows instructions delivered orally, in writing, or in diagrammatic format.
• Mathematical ability – performs basic calculations accurately.

The pay range for this role is $17.70 – $22.62 hourly. The specific rate is determined by the candidate’s experience, skill level, and education.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous 401(k) and Roth retirement plans with company match
• Student Debt Relief Program for full‑time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave (birth and adoption)
• Continuing Education Allowance for eligible positions
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits (covering hospital stays, critical illness, and accidents)
• Legal Plan covering a wide range of legal needs
• Identity Protection
• Commuter Benefits
• Three free Optimum Wellness Plans for pets
• Exclusive Discounts on products and services