Veterinary Assistant/Client Service Representative

VCA Animal Hospitals; Emmaus (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading veterinary hospital as a Veterinary Assistant/Client Service Representative. This role involves supporting veterinarians, providing exceptional client care, and ensuring a safe environment for pets. Ideal candidates will be passionate about animal care and possess strong communication skills. Enjoy a supportive team environment and opportunities for growth.

Benefits

Generous employee discount

Mental Health Resources

Paid Time off and Sick time

Robust benefits package for full time employees

Hands-on training and development

Qualifications

• Strong customer service and communication skills.
• Comfortable around animals and handling pets safely.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Support veterinarians and technicians with patient intake and lab work.
• Provide excellent communication and support to clients and team.
• Maintain a safe and clean environment for pets.

Skills

Customer service

Communication

Multitasking

Team player

Animal handling

Job description

Join Our Team!

Veterinary Assistant/Client Service Representative Wanted
Location: VCA Old Tappan Veterinary Hospital Norwood NJ 07648

Do you have a passion for animals and a drive to deliver exceptional client care? VCA Old Tappan Veterinary Hospital is looking for a Veterinary Assistant/Client Service Representative to join our dedicated team of professionals.

At VCA Old Tappan, your pet’s health is our top priority and excellent service is our goal. We live this mission every day, and we're searching for someone who shares our commitment to compassionate care and client service excellence.

What You’ll Do:

As a Veterinary Assistant, you’ll support our Veterinarians and Credentialed Veterinary Technicians with:

• Patient intake, history taking, and restraint during exams
• Assisting with lab work and medication prep
• Maintaining a safe, sanitary, and comfortable environment for pets
• Handling sensitive tasks like caring for deceased patients and managing hospital cleanliness
• Providing excellent communication and support to both clients and your team
• Phlebotomy
• Radiographs
• Patient Restraint
• Surgical Procedure setup, cleanup, monitoring, etc

As a Client Service Representative, you’ll be the first and last impression for our clients. Your responsibilities include:

• Greeting clients and pets with a warm, welcoming attitude
• Scheduling appointments and managing phone calls
• Handling payments, discussing services, and recommending products
• Maintaining accurate medical records and supporting our daily operations
• Helping keep the hospital clean, organized, and ready to care for every patient

What We’re Looking For:

• Strong customer service and communication skills
• Team player with a positive, can-do attitude
• Comfortable around animals and handling pets safely
• Ability to multitask in a fast-paced environment
• Drive to learn new skills

Why Join VCA Old Tappan?

• Be part of a passionate, team-oriented environment
• Work hands-on with pets and people who love them
• Grow your skills through on-the-job training and development
• Make a real impact on the lives of pets and their families

Schedule & Requirements:

• One Evening (until 8 PM) and Rotating Saturdays (2) are required
• Must have reliable transportation, including in inclement weather
• Pay rate is based on experience and educational background

What We Offer:

• Supportive, team-focused environment
• Hands-on training and development
• The opportunity to make a meaningful difference every day
• Robust benefits package for full time employees
• Generous employee discount
• Mental Health Resources
• Paid Time off and Sick time
• Much Much More

Ready to bring your dedication, positivity, and animal-loving spirit to our team?
Apply today and help us provide the gold standard in veterinary care!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com