Customer Service Representative

The Hollister Group; Pennsylvania; Remote; USD 19,320 - 27,517; Full time

Job summary

A financial institution in Pennsylvania is seeking a Client Service Representative for their busy call center. This remote position requires strong customer service skills, attention to detail, and the ability to manage multiple responsibilities. Ideal candidates will have experience in a financial environment and be proficient in Microsoft Office.

Qualifications

• At least 1 year of experience in a financial/banking environment required.
• Detail-oriented, organized, with excellent verbal and written communication skills.

Responsibilities

• Taking inbound phone calls from potential and existing clients.
• Processing transactions, researching account issues, answering account-related questions.

Skills

Customer Service

Attention to Detail

Organizational Skills

Analytical Skills

Communication

Education

Financial Internship/Co-op

Tools

Microsoft Office

Job description

Recruiting Manager: Accounting, Finance, Admin, & HR @ The Hollister Group

Customer Service Representative

Our client, a financial institution, is looking to hire a contract-to-hire Client Service Representative for their busy call center in Pennsylvania. This position is phone-based with heavy interaction with clients. It requires solid customer service experience, an interest in working in a financial/investment environment, strong attention to detail, organizational and multi-tasking skills, and the ability to manage various responsibilities. This role is 100% remote, but candidates must reside in PA.

Compensation: $17 per hour

If you are interested, live in PA, and meet the qualifications below, please apply with your resume for more information!

Responsibilities:

• Taking inbound phone calls from potential and existing clients
• Processing transactions, researching account issues, answering account-related questions
• Documenting all information in the system
• Performing additional duties/projects as needed

Qualifications:

• At least 1 year of experience in a financial/banking environment (financial internship/co-op experience highly preferred) is required
• Proficient in Microsoft Office
• Detail-oriented, organized, with excellent verbal and written communication skills
• Driven, organized, self-starter with strong analytical skills
• Tactful, adaptable, dependable, coachable; able to take direction and follow instructions
• Ability to work independently and manage a remote workflow environment

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome applications from individuals under-represented in their respective occupations or positions.

Additional Information

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service and Administrative
• Industries: Staffing and Recruiting, Banking