Technical Support / Customer Service Representative (Remote)

Concentrix - CA; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service company is seeking individuals for a remote customer support role. The position involves providing technical support and building customer relationships while working in a flexible, inclusive environment. Candidates should possess strong problem-solving skills and a high school diploma or GED, with opportunities for career growth and comprehensive benefits.

Benefits

Comprehensive benefits package

Paid training and performance incentives

Employee referral bonus opportunities

Mentorship programs available

Qualifications

• 1+ year of customer service experience required.
• Open availability and a quiet work environment needed.
• Proficiency in fast-paced multi-tasking and strong computer skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Problem-solving

Technical support

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance incentives
- Paid training and performance-based incentives available
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, registered retirement savings plan, and paid time off
- Opportunities for career growth and personal development, with mentorship programs available
- Flexible remote work environment with a supportive and inclusive culture

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences while problem-solving effectively

What is Required (Qualifications):
- Strong focus on building customer relationships
- 1+ year of customer service experience
- High school diploma or GED
- Open availability and a quiet, distraction-free environment to work from at home
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Eagerness to learn new technologies
- Familiarity with iOS and/or MacOS or comparable technology
- Strong problem-solving skills with the ability to ask probing questions
- A desktop or laptop to complete PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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