Customer Service Representative - Remote

Lensa; Trenton (NJ); Remote; USD 35,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der Anrufe entgegennimmt und einen hohen Kundenservice bietet. In dieser spannenden Rolle sind Sie dafür verantwortlich, die Bedürfnisse der Anrufer zu identifizieren und Lösungen anzubieten, während Sie die Kundenzufriedenheit aufrechterhalten. Sie arbeiten in einem dynamischen Umfeld, in dem Teamarbeit und effektive Kommunikation entscheidend sind. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem sich schnell verändernden Umfeld gedeihen möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice ist bevorzugt.
• Ausgezeichnete Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Bearbeitung eingehender Anrufe von Mitgliedern und Anbietern.
• Proaktive Aufklärung der Anrufer über Programmvorteile.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Internetnavigation

Education

High School Diploma

Tools

Computerisierte Systeme

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via telephone and email while accurately recording communications. Calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. CSRs use a computerized system for tracking calls, information gathering, and troubleshooting, and may assess needs, explain programs, and promote services.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and collaborate with other teams as needed.
• Perform problem analysis, determination, and recommend resolutions.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance standards, and quality levels.
• Use computer tools to process and document information accurately.
• Develop rapport with callers and adjust communication style accordingly.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Qualifications

• High School Diploma
• Prior experience in a customer service-related field preferred
• Excellent communication skills
• Ability to multi-task
• Basic knowledge of Microsoft Word & Outlook
• Keyboard proficiency and internet navigation skills
• Ability to work effectively in a team environment
• Ability to thrive in a fast-paced, changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected status under law.