Customer Service Representative - Remote - $15-18/Hr + Benefits

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Freddie Mac is seeking a Customer Service Representative to work remotely, providing support through inbound and outbound calls. This role is ideal for military-affiliated candidates looking for a rewarding career with opportunities for growth and development. Join a diverse team and enjoy benefits like paid training, performance incentives, and health insurance.

Benefits

Paid training and performance-based incentives

401K with company match

Paid PTO and holidays

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Health and wellness programs

Qualifications

• 1+ year of customer service experience required.
• Must have a quiet, distraction-free environment at home.
• Strong computer navigation skills and PC knowledge needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Multi-tasking

Computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization collaborates with partner companies to source qualified talent for their open roles. The following position is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you meet the required skills, education, and experience, please click the submit button and follow the next steps.

This job posting is specifically for US Military Veterans and Spouses in the categories noted above.

This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico, or other OCONUS locations.

The employer also does not hire from: The following cities in Florida: Altamonte Springs, Apopka, Baldwin, Brandon, Callahan, Cassadaga, Casselberry, Clarcona, Clearwater, Cutler, Cutler Bay, Debary, Deland, Deltona, Doral, El Portal, Eustis, Fairview Shores, Fern Park, Fernandina, Fontainebleau, Forest City, Geneva, Gibsonton, Gladeview, Golden Glades, Goldenrod, Gotha, Goulds, Green Cove Springs, Heathrow, Hialeah, Jacksonville, Kendall, Kissimmee, Lake Hellen, Lake Lucerne, Lake Mary, Lake Monroe, Largo, Lockhart, Longwood, Lutz, Maitland, Miami, Miami Beach, Miami Gardens, Miami Shores, Middleburg, Midway, Mount Dora, North Bay Village, Ocoee, Ojus, Orange City, Orange Park, Orlando, Osteen, Oviedo, Paisley, Palmetto Bay, Palmetto Estates, Pinellas Park, Pinewood, Plymouth, Ponte Vedra, Quail Heights, Richmond Heights, Riverview, Ruskin, Sanford, Seffner, Sorrento, South Miami Heights, St. Augustine, St. Johns, St. Petersburg, Sunset, Sweetwater, Tampa, Tangerine, Temple Terrace, University Park, Valrico, Wekiva Springs, Wesley Chapel, West Little River, West Perrine, Westchester, Westview, Winter Park, Winter Springs, Yulee, Zellwood.

Similarly, for Georgia: Columbus, Valdosta; Michigan: Auburn Hills, Detroit, Farmington Hills; Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring.

In New Mexico: Rio Rancho; North Carolina: Beulaville, Burgaw, Camp Lejeune, Charlotte, Chinquapin, Concord, Emerald Isle, Gastonia, Hampstead, Hickory, Holly Ridge, Hubert, Huntersville, Jacksonville, Maple Hill, Maysville, Midway Park, Monroe, Morrisville, New Bern, Pink Hill, Pollocksville, Richlands, Sneads Ferry, Stella, Surf City, Swansboro, Tawara, Terrace, Teachey, Topsail, Topsail Beach, Trenton, Verona, Wallace.

South Carolina: Greenville, Greer, Marietta, Piedmont; Texas: Austin, Jacksonville, Laredo.

The Customer Service Representative (Remote) works from home, interfacing with customers via inbound/outbound calls and the Internet. This role involves providing customer support, resolving routine problems, and answering questions regarding client's products and/or services. Applications for this position are accepted on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you seeking a "work from home" career change with a forward-thinking global organization that values a people-first, inclusive culture? Join Concentrix as a remote Customer Service Representative and be part of a diverse team from over 70 countries, committed to improving customer experiences through innovation and exceptional service.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This opportunity allows you to reimagine your career and develop lifelong friendships. We provide comprehensive training, technology, and ongoing support. About 80% of our managers and leaders have been promoted internally. We also offer free learning and leadership development programs to help you achieve your career goals.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

1. Provide inbound customer support using a call flow guide.
2. Assist customers with basic technical issues.
3. Track, document, and retrieve information in databases.
4. Offer additional products and/or services.
5. Deliver excellent customer experiences with a positive attitude.

Additional Qualifications/Responsibilities

YOUR QUALIFICATIONS

We value your skills, integrity, knowledge, and compassion. Qualifications include:

• At least 1 year of customer service experience.
• Open availability.
• A high school diploma or GED.
• A quiet, distraction-free work environment at home.
• Proficiency in multitasking in a fast-paced setting.
• Willingness to learn new technologies.
• Strong computer navigation skills and PC knowledge.
• A desktop or laptop for testing; company-provided equipment may be available but is not guaranteed.
• High-speed internet (no wireless hotspots or satellite) and a smartphone.
• Reside in the United States with a valid U.S. address.

WHAT'S IN IT FOR YOU

Our culture champions our people. We invest in our team members' success and well-being through various benefits, including:

• Starting wage between $15 and $18 (not below minimum wage).
• Paid training and performance incentives.
• Employee referral bonuses.
• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and Employee Assistance Program (EAP).
• Health and wellness programs.
• Mentorship opportunities.
• Programs supporting diversity, equity, inclusion, sustainability, and community engagement.