Veterans Services Intake Coordinator

Veterans Multi-Service Center, Inc.; Wilmington (DE); On-site; USD 28,000 - 30,000; Full time

Job summary

Veterans Multi-Service Center, Inc. is seeking a Client Intake Coordinator in Wilmington, DE. The role focuses on providing a smooth intake experience for SSVF program clients, gathering essential information, and routing to the appropriate staff.

It requires professionalism, data handling, and strong organizational skills. The position emphasizes collaboration with case managers and program staff, maintaining accurate records, and supporting program entry.

Qualifications

• High school diploma or equivalent required; degree preferred.
• 1–2 years’ front desk, customer service, administrative, or intake experience in nonprofit/social services.
• Knowledge of veteran services or housing programs preferred.
• Strong organizational, interpersonal, and communication skills.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to work independently, prioritize tasks, and manage time effectively.
• Discretion with confidential information.
• Reliable transportation and valid driver’s license preferred.

Responsibilities

• Act as the initial point of contact for Veterans seeking assistance, providing clear information about available services.
• Maintain confidentiality and professionalism when handling sensitive client data.
• Ensure all intake documentation is completed accurately and in a timely manner.
• Collaborate with case managers, program managers, and support staff to ensure smooth program entry for eligible clients.
• Monitor office supplies and maintain cleanliness and organization of common spaces.
• Ensure consistent availability and responsiveness during scheduled business hours.
• Additional duties as assigned by supervisor or designee.

Skills

Organizational skills

Interpersonal skills

Communication skills

Analytical thinking

Teamwork

Creativity

Problem solving

Ethics & boundaries

Discretion with confidential info

Time management

Education

High school diploma or equivalent

Associate/Bachelor’s in human services or related field preferred

Tools

Microsoft Office

Job description

Veterans Multi-Service Center, Inc. is seeking a Client Intake Coordinator in Wilmington, DE. The role focuses on providing a smooth intake experience for SSVF program clients, gathering essential information, and routing to the appropriate staff.

It requires professionalism, data handling, and strong organizational skills. The position emphasizes collaboration with case managers and program staff, maintaining accurate records, and supporting program entry.