Veterans Service Representative (AQRS).

Veterans Benefits Administration; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Veterans Benefits Administration is seeking a reviewer to conduct individual quality reviews of VSRs to assess authorization quality levels and ensure compliance with monthly performance standards. In addition, you will perform in-process reviews for cases to verify the accuracy of claims actions, provide station-level feedback, and help improve processing performance.

You will compile STAR data reports and communicate findings to regional staff and training participants to support ongoing

Qualifications

• Experience performing quality reviews in a claims environment.
• Ability to document findings clearly and provide actionable feedback.

Responsibilities

• Performs individual quality reviews to determine the authorization quality level of VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused in-process reviews for cases to determine the accuracy of claims action taken. Reviews are used for station-level feedback and improvement.
• Reports authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.

Job description

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. Reviews are used for station-level feedback and improvement.
• Reports authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.

Duties

Duties Include, But Are Not Limited To

• Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. Reviews are used for station-level feedback and improvement.
• Reports authorization quality trend information with management on an ongoing basis and with the VSRs