Veterans Claims QA & Training Specialist

Veterans Benefits Administration; New Orleans (LA); On-site; USD 75,000 - 95,000; Full time

Job summary

The Veterans Benefits Administration in New Orleans, LA seeks a Veterans Service Representative (Authorization Quality Review Specialist) to support the regional Veterans Service Center's quality assurance program and serve as a technical adviser on claims processing quality.

The role emphasizes assessing performance quality, identifying training needs, and providing guidance to staff to improve accuracy and efficiency in compensation and pension claims.

Qualifications

• One year of specialized experience equivalent to the next lower grade (GS-11).
• Experience in training, analyst or information systems duties pertaining to a claims management process.
• Examples include focused evaluations to determine authorization quality; advisory services via quality trend information; developing training strategies; analyzing performance deficiencies; providing quality-review services.

Responsibilities

• Conduct focused evaluations and reviews to determine authorization quality and accuracy.
• Provide advisory services to management via preparation and presentation of quality trend information.
• Develop training strategies and materials to address deficiencies and/or conduct training activities.
• Analyze performance deficiencies and quality trends to identify knowledge/skill gaps.
• Provide quality-review services, feedback, and guidance to staff to correct unsatisfactory performance.

Skills

Specialized Experience

Training materials

Quality assurance

Data analysis

Federal service

Job description

The Veterans Benefits Administration in New Orleans, LA seeks a Veterans Service Representative (Authorization Quality Review Specialist) to support the regional Veterans Service Center's quality assurance program and serve as a technical adviser on claims processing quality.

The role emphasizes assessing performance quality, identifying training needs, and providing guidance to staff to improve accuracy and efficiency in compensation and pension claims.