Rating Quality Review Specialist (Remote-Eligible)

Veterans Benefits Administration; Buffalo (NY); On-site; USD 111,000 - 145,000; Full time

Job summary

The Veterans Benefits Administration, Buffalo Regional Benefit Office, seeks a Decision Review Officer (Rating Quality Review Specialist) to support the Veterans Service Center's quality assurance program and advise DROs and RVSRs in the Regional Office.

Key duties include conducting quality reviews, generating STAR data reports, and identifying rating deficiencies to improve accuracy of claims actions. Telework eligibility is listed; standard hours apply.

Responsibilities

• Performs individual quality reviews to determine the rating quality level of DROs and RVSRs for monthly performance standards.
• Conducts focused in-process reviews for cases to determine accuracy of claims actions.
• Shares rating quality trend information with management and during training sessions.
• Reviews products or activities for quality and enters results into STAR checklists.
• Evaluates deficiencies of all elements of a claim from evidence development to award processing.
• Provides explanations of errors and comments where attention is warranted.
• Prepares STAR data reports for regional office personnel.
• Develops QA processes addressing work procedures and practices.
• Ensures program requirements are met or implemented.
• Prepares documentation to support unfavorable findings and actions.

Job description

The Veterans Benefits Administration, Buffalo Regional Benefit Office, seeks a Decision Review Officer (Rating Quality Review Specialist) to support the Veterans Service Center's quality assurance program and advise DROs and RVSRs in the Regional Office.

Key duties include conducting quality reviews, generating STAR data reports, and identifying rating deficiencies to improve accuracy of claims actions. Telework eligibility is listed; standard hours apply.