Quality Review Specialist – Veterans Claims Training

Veterans Benefits Administration; Phoenix (AZ); On-site; USD 72,000 - 95,000; Full time

Job summary

The Veterans Benefits Administration in Phoenix administers a Regional Office program for Veterans Service Center (VSC) and BEST quality assurance. The Authorization Quality Review Specialist measures individual performance quality and identifies training needs through review of completed compensation and pension claims.

The position requires demonstrating specialized experience at GS-11 level or higher and performing training, analyst or information systems duties within the claims process.

Qualifications

• Specialized Experience: one year of experience at GS-11 or higher in training, analyst or information systems duties of a claims management process.
• Ability to conduct focused evaluations and reviews to determine authorization quality and accuracy.
• Ability to provide advisory services to management via quality trend information.
• Ability to develop training strategies and materials to address deficiencies.
• Ability to analyze performance deficiencies and quality trends to identify knowledge/skill gaps.
• Ability to provide quality-review services, feedback, and guidance to staff to improve performance.

Responsibilities

• Conduct focused evaluations and reviews to determine authorization quality and accuracy.
• Provide advisory services to management via preparation and presentation of quality trend information.
• Develop training strategies and materials to address deficiencies and/or conduct training activities.
• Analyze performance deficiencies and quality trends to identify knowledge/skill gaps.
• Provide quality-review services, feedback, and guidance to staff to correct unsatisfactory performance.

Job description

The Veterans Benefits Administration in Phoenix administers a Regional Office program for Veterans Service Center (VSC) and BEST quality assurance. The Authorization Quality Review Specialist measures individual performance quality and identifies training needs through review of completed compensation and pension claims.

The position requires demonstrating specialized experience at GS-11 level or higher and performing training, analyst or information systems duties within the claims process.