Lead Veterans Claims Authorizer and Advocate

Veterans Benefits Administration; Providence (RI); On-site; USD 75,000 - 95,000; Full time

Job summary

Veterans Benefits Administration seeks a Veterans Service Representative (Authorizer) to review and approve the work of other VSRs when a second signature is required. The role ensures accuracy, clarity, and empathetic notification for decisions affecting claimants.

The position involves using EDP systems for claims processing, advocating for Veterans, and explaining decisions and post‑decision review processes to claimants. Full‑time schedule, on-site work with situational telework.

Qualifications

• No specific software or tools listed in the job posting.

Responsibilities

• Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required.
• Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification.
• Explains a final decision and post-decision review process to claimants.
• Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Acts as an advocate for Veterans and their beneficiaries in dealings with VA elements and related organizations.

Job description

Veterans Benefits Administration seeks a Veterans Service Representative (Authorizer) to review and approve the work of other VSRs when a second signature is required. The role ensures accuracy, clarity, and empathetic notification for decisions affecting claimants.

The position involves using EDP systems for claims processing, advocating for Veterans, and explaining decisions and post‑decision review processes to claimants. Full‑time schedule, on-site work with situational telework.