Veterans Service Officer (VSO)

Micro1; United States; Remote; USD 28,000 - 69,000; Full time

Job summary

micro1 is a data lab that builds evaluation environments for AI training and expert-verified content. The organization seeks Veterans Service Officers to contribute domain knowledge remotely, helping train next-gen models with high-quality veterans benefits guidance and empathetic interactions.

As a Contractor VSO, you will review AI-generated veteran content, curate realistic scenarios, and document gaps, ensuring compliance with benefits policies and clear, accurate guidance for diverse

Qualifications

• Extensive experience as a Veterans Service Officer or advisory capacity within veterans’ services.
• Expert-level understanding of VA benefits, claims processes, and veteran advocacy procedures.
• Strong written and verbal communication skills with emphasis on clarity, empathy, and precision.
• Ability to interpret complex regulations and distill them into accessible guidance for diverse audiences.

Responsibilities

• Review, assess, and provide actionable feedback on AI-generated content related to veterans' benefits, claims processes, and advocacy.
• Curate realistic scenarios, case studies, or documentation to simulate authentic veteran assistance interactions.
• Evaluate the accuracy, clarity, and relevancy of information as it pertains to veterans' legal rights, health resources, and benefit eligibility.
• Contribute structured, written guidance and verbal insights to refine project deliverables and system outputs.
• Ensure that communication, terminology, and guidance reflect best practices in veterans’ affairs and adhere to regulatory standards.
• Collaborate asynchronously with project coordinators to clarify requirements and maximize impact.
• Document gaps, inconsistencies, or areas for improvement within training datasets and AI responses.

Skills

veterans benefits expertise

claims process knowledge

regulatory compliance

written communication

verbal communication

empathy

scenario documentation

policy interpretation

attention to detail

remote collaboration

Job description

Pay: $20 - $50/hour

Required Skills:

• veterans benefits expertise
• claims process knowledge
• regulatory compliance
• written communication
• verbal communication
• empathy
• scenario documentation
• policy interpretation
• attention to detail
• remote collaboration

About micro1

micro1 is a data lab that helps AI labs & Enterprises train foundational models and agents. We provide frontier evaluations and reinforcement learning environments to improve LLM capabilities, as well as contextual evaluations to monitor and improve AI agents in enterprise settings.

Our AI recruiting agent sources and vets domain experts for our data platform that enables rapid production of high-quality training data. Our research spans high-value, specialized domains (legal, medical, finance, coding, etc.), where expert-level data is the hardest to produce and most valuable for advanced model performance. Our pipeline performance system ensures both quality and velocity.

Role Title: Veterans Service Officer (VSO)

Role Type: Contractor

Location: Remote

micro1 is engaging Veterans Service Officers (VSOs) to contribute valuable expertise to a customer's project focused on enhancing support resources and understanding for veterans. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work:

• Review, assess, and provide actionable feedback on AI-generated content related to veterans' benefits, claims processes, and advocacy.
• Curate realistic scenarios, case studies, or documentation to simulate authentic veteran assistance interactions.
• Evaluate the accuracy, clarity, and relevancy of information as it pertains to veterans' legal rights, health resources, and benefit eligibility.
• Contribute structured, written guidance and verbal insights to refine project deliverables and system outputs.
• Ensure that communication, terminology, and guidance reflect best practices in veterans’ affairs and adhere to regulatory standards.
• Collaborate asynchronously with project coordinators to clarify requirements and maximize impact.
• Document gaps, inconsistencies, or areas for improvement within training datasets and AI responses.

Preferred Qualifications

• Extensive experience as a Veterans Service Officer or in a comparable advisory capacity within veterans’ services.
• Expert-level understanding of VA benefits, claims processes, and veteran advocacy procedures.
• Strong written and verbal communication skills, with emphasis on clarity, empathy, and precision.
• Ability to interpret complex regulations and distill them into accessible guidance for diverse audiences.
• Demonstrated commitment to veterans’ well-being and a nuanced understanding of their unique needs.
• Experience reviewing policy documents, preparing educational resources, or delivering training is highly valued.
• Prior participation in remote or technology-driven projects is a plus, though not required.
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