Veterans Service Officer

Confidential; United States; Remote; USD 34.000 - 55.000; Teilzeit

Zusammenfassung

Zekai is seeking VA-accredited Veterans Service Officers to review and improve AI systems on veterans benefits topics. This remote contractor role leverages your claims experience to ensure questions reflect real veterans’ concerns and that answers are accurate and useful.

No AI expertise is required; domain knowledge is essential. Your role includes writing rubrics for service-connected disability compensation, dependents and survivor benefits, and appeals, plus evaluating AI responses and

Qualifikationen

• Current VA accreditation with a recognized VA office or agency.
• 1+ years preparing and filing VA claims for veterans or their families.
• Clear, precise writing and ability to communicate complex guidance clearly.

Aufgaben

• Review sample veterans benefits questions and flag any that don’t sound like real veterans or family members.
• Write rubrics that define correct, complete answers on service-connected disability compensation, including filing a claim and the evidence involved.
• Cover dependents and survivor benefits (DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
• Evaluate AI-generated answers against rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Kenntnisse

VA accreditation

VA claims experience

Clear writing

Start quickly

Jobbeschreibung

Role Title: Veterans Service Officer

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

our partner is looking for VA-accredited Veterans Service Officers to help evaluate and improve AI systems on veterans benefits topics. You'll use your claims experience to check that questions sound like real veterans and families, and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample veterans benefits questions and flag any that don't sound like what real veterans or family members ask.
• Write rubrics that define a correct, complete answer on service-connected disability compensation, including filing a claim and the evidence involved.
• Cover dependents and survivor benefits (such as DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current VA accreditation (VSO representative, County Veterans Service Officer, accredited claims agent, or similar)
• 1+ years preparing and filing VA claims for veterans or their families
• Working knowledge of disability compensation, dependents and survivor benefits, and appeals
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Nice to Have

• Experience with military records such as the DD-214
• Experience creating guides, checklists, or training materials
• Experience helping a diverse range of veterans and families, including rural and non-English-speaking clients

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.