Veterans Service Officer

micro1 Inc.; United States; Remote; USD 34,000 - 76,000; Part time

Job summary

micro1 Inc. is seeking VA-accredited Veterans Service Officers for a remote, short-term contract to help evaluate and improve AI systems on veterans benefits topics. You will apply your claims experience to ensure questions and answers reflect real veterans needs, with accuracy as the priority.

You will review sample questions, write rubrics for disabilities, dependents, appeals; evaluate AI responses; provide clear asynchronous feedback. US-based, 20–30 hours per week, start quickly.

Qualifications

• Current VA accreditation (VSO representative or equivalent).
• 1+ years preparing and filing VA claims for veterans or families.
• Working knowledge of disability compensation, dependents and survivor benefits, and appeals.
• US-based in a suitable time zone for asynchronous work.
• Able to start quickly and dedicate 20–30 hours per week.
• Clear, precise writing.

Responsibilities

• Review sample veterans benefits questions and flag mismatches.
• Write rubrics defining correct, complete answers on service-connected disability, claims, and evidence.
• Cover dependents and survivor benefits and appeals in rubrics.
• Evaluate AI-generated answers against rubrics and flag errors.
• Provide clear written feedback to the project team asynchronously.

Skills

VA accreditation

VA claims experience

US-based

Written communication

Start quickly

20–30 hours/week availability

Job description

Role Title: Veterans Service Officer

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

micro1 is looking for VA-accredited Veterans Service Officers to help evaluate and improve AI systems on veterans benefits topics. You’ll use your claims experience to check that questions sound like real veterans and families, and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample veterans benefits questions and flag any that don’t sound like what real veterans or family members ask.
2. Write rubrics that define a correct, complete answer on service-connected disability compensation, including filing a claim and the evidence involved.
3. Cover dependents and survivor benefits (such as DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
4. Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
5. Share clear written feedback with the project team, working asynchronously.

Required Qualifications

1. Current VA accreditation (VSO representative, County Veterans Service Officer, accredited claims agent, or similar)
2. 1+ years preparing and filing VA claims for veterans or their families
3. Working knowledge of disability compensation, dependents and survivor benefits, and appeals
4. US-based
5. Able to start quickly and commit 20-30 hours/week
6. Clear, precise writing

Nice to Have

1. Experience with military records such as the DD-214
2. Experience creating guides, checklists, or training materials
3. Experience helping a diverse range of veterans and families, including rural and non-English-speaking clients