Veterans Service Officer, Contract- Remote Remote (International)

Dover; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

Dover is seeking a Veterans Service Officer for a remote, contract role. The position requires VA accreditation and at least one year of VA claims experience. You will review veteran questions, write rubrics, and verify accuracy of answers.

This short-term project expects 20–30 hours per week, and candidates must be based in the United States with clear, precise writing. You will also evaluate AI-generated responses against rubrics and share feedback with the team to improve guidance for

Qualifications

• Current VA accreditation (VSO representative, County Veterans Service Officer, accredited claims agent, or similar).
• 1+ years preparing and filing VA claims for veterans or their families.
• Working knowledge of disability compensation, dependents and survivor benefits, and appeals.
• US-based.
• Able to start quickly and commit 20-30 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample veterans benefits questions and flag any that don’t sound like what real veterans or family members ask.
• Write rubrics that define a correct, complete answer on service-connected disability compensation, including filing a claim and the evidence involved.
• Cover dependents and survivor benefits (such as DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Skills

Claims

Accreditation

Compensation

Survivors

Appeals

Job description

Role Title: Veterans Service Officer

Role Type: Contract

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

Required Skills:

• Claims
• Accreditation
• Compensation
• Survivors
• Appeals

In this role, you’ll use your claims experience to check that questions sound like real veterans and families, and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work:

• Review sample veterans benefits questions and flag any that don’t sound like what real veterans or family members ask.
• Write rubrics that define a correct, complete answer on service-connected disability compensation, including filing a claim and the evidence involved.
• Cover dependents and survivor benefits (such as DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications:

• Current VA accreditation (VSO representative, County Veterans Service Officer, accredited claims agent, or similar)
• 1+ years preparing and filing VA claims for veterans or their families
• Working knowledge of disability compensation, dependents and survivor benefits, and appeals
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Nice to Have:

• Experience with military records such as the DD-214
• Experience creating guides, checklists, or training materials
• Experience helping a diverse range of veterans and families, including rural and non-English-speaking clients