Veterans Health Intake Admin Specialist

Veterans Health Administration

West Haven (CT)

On-site

USD 54,000 - 70,000

Full time

3 days ago

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Job summary

Veterans Health Administration in West Haven, CT seeks an Advance Medical Support Assistant to support the Intake Unit within the Health Administration Section. You will handle clerical tasks, collect and update insurance information, pre-register veterans, schedule appointments, and help promote MyHealthyVet usage while following privacy rules.

The role requires accurate data entry in VISTA, strong customer service, and the ability to work in a fast-paced, clinical administrative environment

Qualifications

Administrative/clerical support within clinical settings.
Screens and screens caller inquiries, providing information per privacy rules.

Responsibilities

Supports the Intake Unit functions: Eligibility/Enrollment, VHIC processing, clerical/administrative support to ER, Triage and Admission Office, Lodging, Decedent Affairs, Means Testing and Kiosks.
Collects and updates insurance information from Veterans, family members and other eligible patients.
Prepares correspondence and memos as needed.
Screens/receive phone calls in a courteous and timely manner, determines nature of request and provides information.
Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours.
Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
Supports scheduling, pre-registration during check-in, and updating patient demographics.