Veterans Clinic Administrative Assistant - Impactful Support

Red Rock; Lawton (OK); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan with employer matching

Student Loan Repayment Options

Paid Time Off

Job summary

Red Rock Behavioral Health Services in Lawton, OK seeks a friendly receptionist to manage patient check-in, scheduling, and phone coverage for the Cohen Clinic. Under the Office Manager, you’ll register patients, route calls, collect insurance data, and prepare billing information for billing services.

You will maintain daily schedules, triage reports, assist with administrative tasks, and support a multidisciplinary team serving veterans and their families.

Qualifications

• Good verbal communication skills, poise and ability to handle high volume telephone duty.
• Typing, filling, and general office skills.
• PC literate with knowledge of MS software.
• Willingness to learn new functions.
• Prior experience within the military community and/or veteran administrative organizations.
• Strong consultative abilities, conflict-resolution skills, and leadership abilities.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with diverse groups.
• Intermediate MS Excel, Email and word processing skills; Internet proficiency.

Responsibilities

• Operate the main switchboard by routing calls and assisting with outgoing long distance calls.
• Greet visitors and direct them to appropriate staff.
• Greet clients and collect photo ID and insurance information.
• Serve as primary back-up for messaging and dispatch.
• Maintain current information on clinic services to assist consumers and staff.
• Provide general back-up to administrative staff for faxing, documentation, and mail.
• Direct calls to other locations/units and cross-train staff on switchboard coverage.
• Serve as mail clerk for sorting, distribution, and daily pickup/drop-off.
• Fax handling and distribution to staff.
• Participate in managed care billing process discussions including insurance co-payments.
• Maintain daily log of accounts receivable and consumer checks.
• Act as primary contact for external courier service.
• Supervise shredder operations and day-shift cleaning supervision as needed.
• Present a professional image and calm manner with potentially agitated callers.
• Performs other duties as required.

Skills

Verbal communication

Telephone duties

Office skills

MS Excel

MS Word

Client relations

Problem solving

Tools

MS Excel

MS Word

Email

Internet research

Billing software

Job description

Red Rock Behavioral Health Services in Lawton, OK seeks a friendly receptionist to manage patient check-in, scheduling, and phone coverage for the Cohen Clinic. Under the Office Manager, you’ll register patients, route calls, collect insurance data, and prepare billing information for billing services.

You will maintain daily schedules, triage reports, assist with administrative tasks, and support a multidisciplinary team serving veterans and their families.