Part-Time Veterans Clinic Administrative Assistant

Oklahoma Mental Health Council; Lawton (OK); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Health insurance

Dental and Vision Insurance

Retirement Plan

Paid Time Off

Holidays

Educational Leave

Volunteer Leave

Job summary

Red Rock Behavioral Health Services in Lawton, OK is seeking an Administrative Assistant (Part Time) to support the Cohen Clinic. You will register and schedule patients, greet visitors, gather insurance information, and assist with billing-related tasks in a fast-paced outpatient mental health setting serving veterans and their families.

The role requires strong phone etiquette, MS Office skills, attention to confidentiality, and a willingness to learn.

Qualifications

• Good verbal communication skills, poise and ability to handle high volume telephone duty
• Typing, filling, and general office skills
• PC literate with knowledge of MS software
• Willingness to learn new functions
• Prior experience within the military community and/or veteran administrative organizations
• Strong consultative abilities, conflict-resolution skills, and leadership abilities
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations
• Intermediate level on MS Excel, Email and word processing programs
• Ability to utilize Internet for resources

Responsibilities

• Operate the main switchboard at the Cohen Clinic by routing calls
• Serve as the main receptionist for the Cohen Clinic, greeting and appropriately directing visitors and staff
• Greet clients, copy photo identification and any insurance information for client file
• Serve as primary back-up for Cohen Clinic staff in taking and distributing messages as needed
• Report problems with the telephone system to appropriate staff and coordinates with service personnel as needed to correct problems
• Maintain current information on all clinic services and other community services to assist consumers, staff, and the general public in accessing the Cohen Clinic and other community services
• Serve as general back-up to administrative support staff performing tasks such as faxing, preparing documentation for distribution internally or external mail out, copying, and meeting preparation
• Properly direct calls to other locations/units/agencies
• Cross-training support staff on switchboard coverage and mail operations
• Serve as primary mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off
• Fax attendant, including retrieving, sorting, and distributing faxes to appropriate staff
• Participate along with office manager in the managed care billing process responsibilities including discussion of insurance co-payment
• Maintain daily log of accounts receivable and consumer checks, mailed to the Cohen Clinic
• Primary contact for external courier service
• Supervise Shredder functions and staff and provides support as needed
• Oversee functions of the day shift cleaning patrol and insurance coding and claims provides supervision as needed
• Present a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation
• Performs other duties as required

Skills

Verbal communication

MS Office proficiency

Problem solving

Confidentiality

Interpersonal skills

Education

Military/veteran admin experience

High school diploma or equivalent

Tools

MS Excel

Email

Word processing

Job description

Red Rock Behavioral Health Services in Lawton, OK is seeking an Administrative Assistant (Part Time) to support the Cohen Clinic. You will register and schedule patients, greet visitors, gather insurance information, and assist with billing-related tasks in a fast-paced outpatient mental health setting serving veterans and their families.

The role requires strong phone etiquette, MS Office skills, attention to confidentiality, and a willingness to learn.