Veteran Clinic Receptionist | Patient Access & Admin

Talentify; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Valor Healthcare in Bowling Green, KY is seeking a patient-focused Medical Office Receptionist to join our Community Based Outpatient Clinic team. You will handle front-desk duties, patient check-in/out, appointment scheduling, and EMR data entry, while ensuring compliance and delivering excellent service to veterans.

The role emphasizes collaboration with the PACT team and supporting enrollment initiatives, with a weekday schedule and competitive compensation and benefits.

Qualifications

• High School Diploma or equivalent required.
• Strong computer skills and EMR experience preferred.
• Demonstrated high-quality customer service and organization skills.
• Minimum 1 year experience in clinical or call center environment preferred.
• English written and spoken proficiency.
• Safety-sensitive position.

Responsibilities

• Assist with administrative support related to patient care.
• Input patient information into VISTA/CPRS.
• Verify clinical reminders prior to checkout.
• Check patients in/out of the clinic.
• Schedule clinic appointments.
• Answer phones and relay messages.
• Ensure compliance with VA/OIG guidelines.
• Provide excellent customer service to veterans and colleagues.
• Participate in outreach events to support enrollment initiatives.
• Support patient enrollment and retention in appointments.

Skills

Computer skills

EMR experience

Customer service

Organization

English proficiency

Energetic demeanor

Education

High School Diploma/GED

Tools

VISTA/CPRS

Job description

Valor Healthcare in Bowling Green, KY is seeking a patient-focused Medical Office Receptionist to join our Community Based Outpatient Clinic team. You will handle front-desk duties, patient check-in/out, appointment scheduling, and EMR data entry, while ensuring compliance and delivering excellent service to veterans.

The role emphasizes collaboration with the PACT team and supporting enrollment initiatives, with a weekday schedule and competitive compensation and benefits.