Veterans Case Navigator for Wellness & Safety

WESTCARE WISCONSIN INC; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

WESTCARE WISCONSIN INC. in Milwaukee, WI, is seeking a Case Manager to provide comprehensive, individualized case management and service coordination to veterans, service members, and their families under the Sergeant Fox Suicide Prevention Grant Program.

You will assess needs, develop service plans, and coordinate referrals to behavioral health, housing, employment, benefits, and other resources. This role emphasizes safety, collaboration with multidisciplinary teams, and maintaining

Qualifications

• Strong assessment, service planning, problem-solving, and case coordination skills.
• Knowledge of community behavioral health and social service systems.
• Ability to document services clearly and maintain confidentiality.

Responsibilities

• Conduct participant intake, eligibility verification, and comprehensive assessments.
• Develop individualized, participant-centered service plans that address identified needs.
• Coordinate access to behavioral health treatment, housing, benefits, and other resources.
• Identify social determinants of health and other factors that may contribute to increased suicide risk or barriers to care.
• Monitor participant engagement and progress toward established service plan goals, adjusting interventions and referrals as appropriate.
• Maintain regular participant contact through office visits, telephone communication, community visits, and other approved methods.
• Collaborate with clinical personnel and other qualified professionals when participant needs indicate potential safety concerns or elevated suicide risk.
• Follow established procedures for identifying, documenting, reporting, and escalating suicide risk concerns and other urgent safety issues.
• Facilitate referrals and coordinate services with VA healthcare facilities, community behavioral health providers, veteran service organizations, and other agencies.
• Advocate for participants by helping them navigate complex service systems and overcome barriers to accessing resources.
• Coordinate with peer support specialists and outreach personnel to promote participant engagement and continuity of services.
• Maintain accurate, timely, and confidential case records, service plans, progress notes, referrals, and follow-up documentation.
• Track participant outcomes and contribute to grant-required data collection, performance reporting, and quality improvement activities.
• Participate in multidisciplinary case reviews, staff meetings, training, and professional development.
• Assist with transition planning, service completion, and linkage to ongoing community supports.

Skills

Case management

Assessment

Service planning

Referral coordination

Documentation

Collaboration

Trauma-informed care

Safety escalation

Education

Bachelor's degree in social work, psychology, counseling, human services, or closely related field

Job description

WESTCARE WISCONSIN INC. in Milwaukee, WI, is seeking a Case Manager to provide comprehensive, individualized case management and service coordination to veterans, service members, and their families under the Sergeant Fox Suicide Prevention Grant Program.

You will assess needs, develop service plans, and coordinate referrals to behavioral health, housing, employment, benefits, and other resources. This role emphasizes safety, collaboration with multidisciplinary teams, and maintaining