Veterans Case Manager: Crisis & Recovery Navigator

Center for Veterans Issues, Inc.; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a dedicated Case Manager to provide crisis intervention, comprehensive assessments, and individualized service planning for veterans in Wisconsin.

The role emphasizes safety, advocacy, and trauma-informed support across behavioral health, housing, and employment services. Responsibilities include administering C-SSRS, WRAPs, ISPs, and coordinating care with VA resources, while maintaining compliant documentation and strong community partnerships.

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning.
• Experience working with Veterans strongly preferred.
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred.
• Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred.
• Valid Wisconsin driver's license in good standing and current/valid auto insurance.

Responsibilities

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
• Develop and ISP plans that promote recovery, self-determination, and personal growth.
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services.
• Conduct one-on-one and small-group sessions on life and recovery skills including suicide prevention, community resources, rights, budgeting, and daily living skills.
• Maintain relationships with referral sources, identify new resources, and promote awareness of suicide prevention resources.
• Maintain accurate, confidential documentation of all participant interactions and ensure compliance with policies and regulations.

Skills

Case management

Needs assessment

Service planning

Trauma-informed care

Education

Bachelor's degree in social services

Associate degree + 4-5 years experience in case management

Job description

Center for Veterans Issues, Inc. is seeking a dedicated Case Manager to provide crisis intervention, comprehensive assessments, and individualized service planning for veterans in Wisconsin.

The role emphasizes safety, advocacy, and trauma-informed support across behavioral health, housing, and employment services. Responsibilities include administering C-SSRS, WRAPs, ISPs, and coordinating care with VA resources, while maintaining compliant documentation and strong community partnerships.