Veterans Case Manager - Travel & Community Resources

HOPE Atlanta; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

HOPE Atlanta seeks a dedicated SSVF Case Manager to support veterans and families. You will conduct eligibility determinations, coordinate housing stabilization, and connect clients with community resources across the service area.

The role requires flexibility for evening/weekend responsibilities and travel; strong records management, confidentiality, and collaboration with partners are essential to meet client needs and program goals.

Qualifications

• Bachelor's degree in social work or related field.
• Mental health/human services experience preferred.
• Experience working with veterans preferred.
• Must possess a valid GA driver's license.

Responsibilities

• Provides eligibility screening and assessment to veterans and collects and maintains accurate records.
• Coordinates and monitors service delivery including intake, assessment, housing stabilization, treatment planning, budgeting, and referrals.
• Ensures all participants are recertified as required by grant guidelines.
• Documents service delivery and maintains confidentiality; enters veteran information into HMIS.
• Tracks intake and financial assistance in HMIS; creates vouchers to third party vendors.
• Conducts comprehensive veteran assessments to develop an Individual Service Plan.
• Ensures accuracy with fiscal and billing procedures; participates in staff meetings.
• Assumes other duties as assigned by program leadership.

Skills

Case management

Eligibility screening

Record keeping

HMIS documentation

Community liaison

Interpersonal skills

Education

Bachelor's degree in Social Work or related field

Tools

Clienttrack HMIS

Job description

HOPE Atlanta seeks a dedicated SSVF Case Manager to support veterans and families. You will conduct eligibility determinations, coordinate housing stabilization, and connect clients with community resources across the service area.

The role requires flexibility for evening/weekend responsibilities and travel; strong records management, confidentiality, and collaboration with partners are essential to meet client needs and program goals.