SSVF Case Manager

HOPE Atlanta; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

HOPE Atlanta seeks a dedicated SSVF Case Manager to support veterans and families. You will conduct eligibility determinations, coordinate housing stabilization, and connect clients with community resources across the service area.

The role requires flexibility for evening/weekend responsibilities and travel; strong records management, confidentiality, and collaboration with partners are essential to meet client needs and program goals.

Qualifications

• Bachelor's degree in social work or related field.
• Mental health/human services experience preferred.
• Experience working with veterans preferred.
• Must possess a valid GA driver's license.

Responsibilities

• Provides eligibility screening and assessment to veterans and collects and maintains accurate records.
• Coordinates and monitors service delivery including intake, assessment, housing stabilization, treatment planning, budgeting, and referrals.
• Ensures all participants are recertified as required by grant guidelines.
• Documents service delivery and maintains confidentiality; enters veteran information into HMIS.
• Tracks intake and financial assistance in HMIS; creates vouchers to third party vendors.
• Conducts comprehensive veteran assessments to develop an Individual Service Plan.
• Ensures accuracy with fiscal and billing procedures; participates in staff meetings.
• Assumes other duties as assigned by program leadership.

Skills

Case management

Eligibility screening

Record keeping

HMIS documentation

Community liaison

Interpersonal skills

Education

Bachelor's degree in Social Work or related field

Tools

Clienttrack HMIS

Job description

The SSVF Case Manager plays a vital role in supporting veterans and their families by providing case management services, conducting eligibility determinations, and connecting clients with community resources through the Supportive Services for Veteran Families (SSVF) Program. This full-time position requires flexibility to accommodate occasional evening and weekend responsibilities and the ability to travel throughout the service area to effectively meet client and program needs.

Essential Duties and Responsibilities

• Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
• Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
• Ensures all participants are recertified as required by the grant guidelines.
• Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Clienttrack HMIS either in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
• Tracks intake, contact and temporary financial assistance in the Clienttrack HMIS tracking system in a timely and accurate manner.
• Create vouchers to third party vendors for temporary financial assistance.
• Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an Individual Service Plan.
• Ensures accuracy and consistency with the agencies fiscal and billing procedures.
• Participates in all appropriate staff, supervision, and training meetings.
• Assumes other duties as assigned by the SSVF Program Dr., Sr Director and/or Senior Management.

Additional Requirements:

Must be able to manage diverse and evolving challenges with professionalism and sound judgment. Requires strong problem-solving, conflict-resolution, and decision-making skills, along with the ability to listen objectively, identify underlying issues, and facilitate positive outcomes. Must build and maintain effective working relationships with veterans, volunteers, clients, contractors, visitors, and employees at all organizational levels.

Qualifications:

• Bachelor's Degree in Social Work, Psychology or in related field of social services.
• Mental health/human services experience preferred.
• Experience working with veterans preferred.
• Must possess a valid GA driver's license, with a good driving record.
• Must have knowledge of homeless issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of a team.