Veterans Career Navigator & Case Manager

U.S.VETS; Phoenix (AZ); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Generous PTO

Job summary

U.S. VETS is seeking an Employment Specialist/Case Manager – Workforce to support veterans in Phoenix with individualized case management and employment services. You will connect clients to housing, education, transportation, healthcare, and job opportunities, while coordinating with employers and community partners.

The role emphasizes outreach, resume support, interview coaching, and ongoing coaching to help veterans secure and retain work, with a strong focus on independence and stability.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, Business, Marketing, Social Services, or related field; relevant experience may substitute.
• 1+ year of experience in job development, employment services, case management, or related work preferred.
• Experience supporting veterans, individuals experiencing homelessness, or those facing employment barriers preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently and collaboratively with diverse clients, staff, employers, and community partners.

Responsibilities

• Manage an assigned caseload of veterans, providing individualized case management and employment support.
• Assess client needs, strengths, goals, and barriers to employment and develop individualized action and employment plans.
• Help veterans identify career goals and provide hands-on support with resumes, applications, interviews, job searches, and employment readiness.
• Connect clients with housing, education, training, transportation, healthcare, and other supportive resources as needed.
• Build relationships with local employers and community partners to create meaningful employment opportunities for veterans.
• Conduct employer outreach, identify job leads, coordinate interviews, and support successful job placement and retention.
• Facilitate employment and life-skills workshops, including resume writing, mock interviews, job retention, and employment barriers.
• Monitor client progress and provide ongoing coaching, advocacy, and support throughout the employment journey.
• Maintain accurate case notes, client records, employment documentation, and required program data.
• Participate in job fairs, community events, team meetings, trainings, and other workforce activities.
• Collaborate with program staff, the Workforce Development Coordinator, VA personnel, employers, and community partners.
• Perform other duties as assigned.

Skills

Case management

Workforce development

Career counseling

Relationship building

Communication

Organization

Independent working

Education

Bachelor’s degree

Tools

Microsoft Office 365

Job description

U.S. VETS is seeking an Employment Specialist/Case Manager – Workforce to support veterans in Phoenix with individualized case management and employment services. You will connect clients to housing, education, transportation, healthcare, and job opportunities, while coordinating with employers and community partners.

The role emphasizes outreach, resume support, interview coaching, and ongoing coaching to help veterans secure and retain work, with a strong focus on independence and stability.