Senior Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Monroeville (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant in Primary Care. The AMSA schedules appointments, answers clinic phones, checks Veterans in/out, and guides Veterans and visitors within the building.

Qualifications include a high school diploma or GED, English proficiency, and specialized experience at GS-6 level. The role requires collaboration with clinicians, accurate records handling, and adherence to VA policies.

Qualifications

• High school diploma or GED or proficiency certificate.
• Experience in medical/administrative support in a healthcare setting.
• Proficient in English (spoken and written).
• Specialized experience for GS-6 level in scheduling and care coordination.
• Knowledge of medical terminology and HIPAA.
• Ability to collaborate with clinicians across disciplines and manage multiple priorities.

Responsibilities

• Provide specialized administrative support in interdisciplinary care delivery.
• Schedule, cancel, and reschedule patient appointments; manage no-shows.
• Answer phones, check in/out patients, relay messages to staff.
• Enter and verify provider orders; navigate scheduling guidelines.
• Coordinate transfers and eligibility-based appointment types.
• Maintain patient demographics and insurance information.

Skills

Communication skills

Team collaboration

Prioritization

Reporting/data presentation

Patient scheduling/coordination

Education

High school diploma

GED-equivalency/certification

Tools

VISTA scheduling

EMR systems

Scheduling programs

Job description

Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant in Primary Care. The AMSA schedules appointments, answers clinic phones, checks Veterans in/out, and guides Veterans and visitors within the building.

Qualifications include a high school diploma or GED, English proficiency, and specialized experience at GS-6 level. The role requires collaboration with clinicians, accurate records handling, and adherence to VA policies.