Veterans Benefits & Programs Support Specialist

U.S. Department of Veterans Affairs; Orlando (FL); On-site; USD 45,000 - 59,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration in Orlando, is seeking a Program Support Assistant to assist health care management officials by analyzing, advising, and coordinating health care delivery systems to support SAMS processes and products.

Under minimal supervision, you will advise Veterans and their next of kin on burial benefits, coordinate death-related services, manage budgets and contracts, and ensure proper handling of funds and remains with VA staff and

Qualifications

• There is no educational substitution at this grade level.

Responsibilities

• Advises Veterans and their next of kin (NOK) of burial benefits and helps prearrange burial, interment, cremation as desired by Veteran.
• Advises surviving relatives about burial benefits and other potential benefits provided by VA; reviews eligibility and entitlement of burial and death allowances and advises on the process for applying for those benefits.
• Refers surviving relatives with specific benefit inquiries to a VBA point of contact; informs Veteran, caregiver and NOK of available supportive services such as Chaplaincy and Social Work; reviews daily death notifications and submits completed death certificates to designated Funeral Director and County Registrar's Office.
• Completes required VA authorizations to release personal effects and any remaining funds in the patient’s account to NOK or designated party; records and transcribes providers' requests for permission from the legal next of kin or other designee by law to conduct an autopsy; coordinates with VA physician and NOK/legal designee in obtaining signed consent.
• Coordinates release of remains with appropriate services/outside agencies in the event of autopsy, or organ/tissue/body donation; establishes and/or follows local procedures for whole body donation; collaborates with Fiscal office to financially support SAMS operations; assesses past budget requirements, projects future budget needs, submits budget requests and manages program budget.
• Serves as the fund control point clerk, purchase card official and Contracting Officer Representative for SAMS contracts; conducts quarterly audits of patient fund accounts; initiates disposition of funds and develops monthly and fiscal year variance reports.
• Utilizes Integrated Funds Distribution Control Point Activity (IFCAP) and Fund Control Point (FCP) processes with delegated responsibility to resolve funding needs.

Job description

The U.S. Department of Veterans Affairs, Veterans Health Administration in Orlando, is seeking a Program Support Assistant to assist health care management officials by analyzing, advising, and coordinating health care delivery systems to support SAMS processes and products.

Under minimal supervision, you will advise Veterans and their next of kin on burial benefits, coordinate death-related services, manage budgets and contracts, and ensure proper handling of funds and remains with VA staff and