Program Support Assistant

U.S. Department of Veterans Affairs; Orlando (FL); Presencial; USD 45.000 - 59.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs, Veterans Health Administration in Orlando, is seeking a Program Support Assistant to assist health care management officials by analyzing, advising, and coordinating health care delivery systems to support SAMS processes and products.

Under minimal supervision, you will advise Veterans and their next of kin on burial benefits, coordinate death-related services, manage budgets and contracts, and ensure proper handling of funds and remains with VA staff and

Formación

• There is no educational substitution at this grade level.

Responsabilidades

• Advises Veterans and their next of kin (NOK) of burial benefits and helps prearrange burial, interment, cremation as desired by Veteran.
• Advises surviving relatives about burial benefits and other potential benefits provided by VA; reviews eligibility and entitlement of burial and death allowances and advises on the process for applying for those benefits.
• Refers surviving relatives with specific benefit inquiries to a VBA point of contact; informs Veteran, caregiver and NOK of available supportive services such as Chaplaincy and Social Work; reviews daily death notifications and submits completed death certificates to designated Funeral Director and County Registrar's Office.
• Completes required VA authorizations to release personal effects and any remaining funds in the patient’s account to NOK or designated party; records and transcribes providers' requests for permission from the legal next of kin or other designee by law to conduct an autopsy; coordinates with VA physician and NOK/legal designee in obtaining signed consent.
• Coordinates release of remains with appropriate services/outside agencies in the event of autopsy, or organ/tissue/body donation; establishes and/or follows local procedures for whole body donation; collaborates with Fiscal office to financially support SAMS operations; assesses past budget requirements, projects future budget needs, submits budget requests and manages program budget.
• Serves as the fund control point clerk, purchase card official and Contracting Officer Representative for SAMS contracts; conducts quarterly audits of patient fund accounts; initiates disposition of funds and develops monthly and fiscal year variance reports.
• Utilizes Integrated Funds Distribution Control Point Activity (IFCAP) and Fund Control Point (FCP) processes with delegated responsibility to resolve funding needs.

Descripción del empleo

• Department: Department of Veterans Affairs

The primary purpose of this position is to support health care management officials by analyzing, evaluating, advising and coordinating health care delivery systems and operations as it pertains to activities necessary to support high-quality SAMS processes and products.

Key Responsibilities

With minimal supervisory oversight, the position advises Veterans and their next of kin (NOK) of burial benefits. Helps Veterans and NOK prearrange burial, interment, cremation, as desired by Veteran. Advises surviving relatives about burial benefits and other potential benefits provided by VA. Reviews eligibility and entitlement of burial and death allowances and advises on the process for applying for those benefits.

Refers surviving relatives with specific benefit inquiries to a VBA point of contact, not the toll-free telephone number. Informs Veteran, caregiver and NOK of available supportive services within the medical facility, such as Chaplaincy and Social Work, to provide support at end of life and immediately following death. Reviews daily death notifications. Submits completed death certificates to designated Funeral Director and County Registrar' s Office.

Completes required VA authorizations to release personal effects and any remaining funds in the patient' s account to NOK or designated party. Records and transcribes providers' requests for permission from the legal next of kin or other designee by law to conduct an autopsy. Coordinates with VA physician and NOK/legal designee in obtaining signed consent in the event the family is not present to sign, or the death occurred outside of normal business hours.

Coordinates release of remains with appropriate services/outside agencies in the event of autopsy, or organ/tissue/body donation. Establishes and/or follows local procedures for whole body donation. The position collaborates with Fiscal office to financially support SAMS operations. Assesses past budget requirements, projects future budget needs, submits budget requests and manages program budget.

Serves as the fund control point clerk, purchase card official and Contracting Officer Representative for SAMS contracts. Conducts quarterly audits of patient fund accounts to identify any deceased patient fund accounts in accordance with VA policies and local procedures. Initiates disposition of funds when deceased patient fund account balance is identified. Develops and maintains monthly and fiscal year variance reports.

Utilizes Integrated Funds Distribution Control Point Activity (IFCAP) and Fund Control Point (FCP) processes with delegated responsibility to resolve funding needs. Work Schedule: 8:00 a.m. - 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD074890 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not authorized. Permanent Change of Station (PCS): Not authorized.

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-10-27.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.