Insurance Specialist

Veterans Benefits Administration; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Job summary

Veterans Benefits Administration, within the Department of Veterans Affairs, seeks an Insurance Specialist to support the Policy Maintenance Center in the Insurance Service. The role requires applying established laws and policies, reviewing information, and providing customer service to Veterans and stakeholders.

Time-in-grade rules apply for current Federal employees, with promotion considerations tied to GS levels.

Qualifications

• Specialized experience applying laws, regulations, policies, procedures, and guidelines to VA Insurance work.
• Ability to review records, identify issues and take appropriate actions.
• Experience providing customer service and responding to routine inquiries.
• Knowledge of VA Insurance program operations and coordination with other agencies.

Skills

Customer service

Written and verbal communication

Judgment and problem solving

Regulatory knowledge

Education

Graduate-level education

Master's degree or higher

LL.B./J.D. (related)

Job description

This position serves as an Insurance Specialist within the Policy Maintenance Center of the Veterans Benefits Administration's Insurance Service, Department of Veterans Affairs. The Insurance Service & Operations Center provides insurance products and services to Veterans, Service members, and military families, honoring the Nation's heroes by offering policyholders peace of mind and beneficiaries financial security.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/26/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-05 level. For a GS-09 position you must have served 52 weeks at the GS-07 level. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

MINIMUM QUALIFICATION REQUIREMENT: GS-07 Grade Level

Specialized Experience:

• applying established laws, regulations, policies, procedures, and guidelines to perform assignments;
• reviewing information and records to identify issues and determine appropriate actions;
• providing customer service and responding to routine inquiries;
• communicating with internal and external stakeholders;
• using sound judgment to resolve routine problems or refer more complex matters to the appropriate individual.

OR Education: Applicants may substitute education for the required experience. To qualify based on education you must have: One full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position.

OR Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1) class standing, 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit www.opm.gov.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

GS-09 Grade Level

Specialized Experience:

• knowledge of legal and regulatory basis of the VA Insurance laws, programs, practices, methods, and technologies sufficient to perform assignments independently using procedures that are conventional and apply to most situations;
• knowledge of Insurance Service's organization and operations and familiarity with the work processes of organizations with which the VA Insurance program must coordinate its operations.

OR Education: Applicants may substitute education for the required experience. To qualify based on education you must have: A master's or equivalent graduate degree in an accredited or pre-accredited college or university; OR 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree, if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experien