Lead Veterans Service Specialist - Policy & Data Insights

Veterans Benefits Administration; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Veterans Benefits Administration in the United States is seeking a Supervisory Veterans Service Representative (GS-12) to lead a team and ensure timely, quality service in alignment with C&P benefits programs. The role emphasizes data-driven decision making, workload reporting, and collaboration with senior management.

The position is full-time with a standard workweek, optional situational telework, and a requirement to report to the duty station.

Qualifications

• Specialized Experience: experience equivalent to GS-11 in the Federal Service with knowledge of C&P laws and regulations.
• Adjudication and authorization of compensation, pension, and claims.
• Experience may include roles like VSR Authorizer, RVSR, AQRS, or DRO.

Responsibilities

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on policies and procedures.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Skills

Specialized experience

Adjudication

Claims processing

Job description

Veterans Benefits Administration in the United States is seeking a Supervisory Veterans Service Representative (GS-12) to lead a team and ensure timely, quality service in alignment with C&P benefits programs. The role emphasizes data-driven decision making, workload reporting, and collaboration with senior management.

The position is full-time with a standard workweek, optional situational telework, and a requirement to report to the duty station.