Veterans Benefits Claims Coach | Team Lead

Veterans Benefits Administration; SeaTac (WA); On-site; USD 120,000 - 156,000; Full time

Job summary

Veterans Benefits Administration in the United States seeks a Supervisory Veterans Service Representative (Coach) to lead an assigned team within the Disability Rating Activity Section. The role provides information, advice, and assistance on all veterans benefits claims and conducts outreach to stakeholders.

This full-time, on-site position offers a salary range of $119,630 to $155,521 per year and is eligible for ad hoc telework.

Qualifications

• No educational substitution at this grade level.

Responsibilities

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) to achieve goals and objectives of VA benefits programs.
• Liaises with Veterans Service Organizations (VSO) and other agencies to facilitate cooperative efforts in programs benefiting veterans.
• Supervises personnel, conducts evaluations, resolves complaints, and handles disciplinary actions; provides oversight to ensure pending claims are properly adjudicated.

Job description

Veterans Benefits Administration in the United States seeks a Supervisory Veterans Service Representative (Coach) to lead an assigned team within the Disability Rating Activity Section. The role provides information, advice, and assistance on all veterans benefits claims and conducts outreach to stakeholders.

This full-time, on-site position offers a salary range of $119,630 to $155,521 per year and is eligible for ad hoc telework.