Supervisory Veterans Service Representative (Coach)

Veterans Benefits Administration; Albuquerque (NM); On-site; USD 108,000 - 140,000; Full time

Benefits offered by this job

Telework eligibility

Job summary

Veterans Benefits Administration in Albuquerque, NM seeks a Supervisory Veterans Service Representative (Coach) to lead a team handling veterans benefits claims and outreach.

You will direct work priorities, ensure final adjudication, and coordinate with VSOs and stakeholders. The role emphasizes staff supervision, performance management, and adherence to laws and policies. Telework is possible situationally; regular duty is at the official duty station.

Responsibilities

• Directs, plans, and assigns work priorities for subordinates in the Veterans Service Center.
• Demonstrates expertise in all phases of claims processing and ensures final work products meet standards.
• Advises division managers on daily operations to achieve program goals and objectives.
• Liaises with Veterans Service Organizations and other agencies to support programs for veterans.
• Supervises personnel, handles performance evaluations, and oversees disciplinary actions as needed.
• Maintains labor/management relationships and ensures compliance with laws and policies; reports to duty station daily.

Job description

Supervisory Veterans Service Representative (Coach)

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This announcement is being limited to the first 50 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 50 at 11:59 p.m. (EST), whichever comes first.

Key Responsibilities

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC) division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Specific duties include: Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.

Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.

Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.

Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations. Work Schedule: Full time, Monday through Friday; 6:00 AM - 4:00PM Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative, 02101A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

Requirements & Education

There is no education substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $107592 – $139871/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.