Supervisory Veterans Service Representative (Coach)

Veterans Benefits Administration; SeaTac (WA); On-site; USD 120,000 - 156,000; Full time

Job summary

Veterans Benefits Administration in the United States seeks a Supervisory Veterans Service Representative (Coach) to lead an assigned team within the Disability Rating Activity Section. The role provides information, advice, and assistance on all veterans benefits claims and conducts outreach to stakeholders.

This full-time, on-site position offers a salary range of $119,630 to $155,521 per year and is eligible for ad hoc telework.

Qualifications

• No educational substitution at this grade level.

Responsibilities

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) to achieve goals and objectives of VA benefits programs.
• Liaises with Veterans Service Organizations (VSO) and other agencies to facilitate cooperative efforts in programs benefiting veterans.
• Supervises personnel, conducts evaluations, resolves complaints, and handles disciplinary actions; provides oversight to ensure pending claims are properly adjudicated.

Job description

Supervisory Veterans Service Representative (Coach)

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Disability Rating Activity Section (DRAS) division through a staff of personnel responsible for providing information, advice, and assistance on all types of veteran benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

Key Responsibilities

Specific duties include: Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.

Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans. Responsible for supervising personnel (e.g.

issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.

Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreements, and employment opportunities, laws, directives, and regulations. Work Schedule: Full-Time Monday through Friday 7:30am-4:00pm Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Coach); PD02101A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $119630 – $155521/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.